Scheduler, IT​/Tech

Overview

TEKsystems is seeking a detail‑oriented and customer‑focused Scheduling Coordinator to join the team in Frankfort, KY. This team plays a critical role in ensuring timely delivery of IT support services across the entire state – approximately 32,000 endpoints. While this role is not a hands‑on technical position, experience with desktop support, such as installing, troubleshooting, and repairing Windows‑based systems, is a plus.

• Dispatch and route technicians and work orders based on priority, location, and resource availability.
• Serve as the central communication point between users, field technicians, and management.
• Ensure accurate and timely documentation of service requests, updates, and resolutions.
• Adhere to established processes and procedures to maintain service consistency.
• Manage multiple incoming requests, prioritize workload, and maintain situational awareness.
• Remain calm and professional in fast‑paced or stressful situations.
• Deliver excellent customer service.

• Strong customer service and communication skills.
• Proven ability to follow through on tasks and ensure timely completion.
• Ability to multitask effectively in a high‑volume support environment.
• Comfortable adhering to structured processes and documenting actions accurately.
• Ability to maintain composure and solve problems in challenging situations.

• Previous experience in desktop support or IT service environments.
• Familiarity with basic Windows operating system installation, troubleshooting, or repair.
• Experience working with ticketing or work order management systems.

This is a Contract position based out of Frankfort, KY.

Pay Range: $18.00 – $21.00/hr.

Benefits for this temporary role may include the following (eligibility requirements apply):

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short‑ and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Final date to receive applications:
This position is anticipated to close on Feb 18, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.