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Service Desk Lead: ITIL-Driven Process Leader
Job in
Frankfort, Franklin County, Kentucky, 40601, USA
Listed on 2026-05-17
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-05-17
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support
Job Description & How to Apply Below
ASM Research, An Accenture Federal Services Company, is hiring a Customer Service Lead in Frankfort, Kentucky. This role oversees service desk operations, ensuring high-quality end-user support while supervising a team of specialists. Candidates need 7+ years of IT support experience, and strong leadership skills are essential. The position offers a competitive salary range between $67,900 and $180,000, plus benefits. Preference will be given to those with ITIL certification and federal contract experience.
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