VOIP Networking Specialist

Position: VOIP Network Specialist

Location: Frankfort, KY (Hybrid)

Status: Contract

Estimated Duration: Long-Term Indefinite Contract

Starts: READY TO HIRE

The Project Coordinator, VoIP Solutions plays a pivotal role in the successful implementation, maintenance, and optimization of our Voice over Internet Protocol (VoIP) systems, with a primary focus on Zoom Phone and related communication technologies. This individual will be responsible for coordinating various aspects of VoIP projects, from initial planning and deployment to user support and system enhancements. The ideal candidate possesses a strong understanding of VoIP principles, excellent organizational and communication skills, and the ability to work collaboratively with diverse teams and external vendors.

Peripheral knowledge of networking fundamentals, traditional phone lines, and legacy phone systems is highly valued.

• Coordinating the end-to-end lifecycle of VoIP projects, including planning, scheduling, resource allocation, execution, monitoring, and closure.
• Managing the deployment and configuration of Zoom Phone accounts, devices, and features.
• Assisting in the migration of users from traditional phone systems to VoIP solutions.
• Tracking project progress, identifying potential roadblocks, and proactively implementing solutions.
• Maintaining detailed project documentation, including scope, timelines, budgets, and communication plans.

• Providing front-line support for VoIP-related issues, including call quality, connectivity, and feature functionality.
• Troubleshooting Zoom Phone client issues, settings, and integrations.
• Escalating complex technical issues to higher-tier support or relevant IT teams, ensuring timely resolution.
• Assisting with user training and onboarding for VoIP platforms.

• Assisting with the administration and maintenance of VoIP platforms (primarily Zoom Phone).
• Monitoring system performance and identifying areas for improvement or optimization.
• Participating in the evaluation and implementation of new VoIP features or technologies.

• Possessing a foundational understanding of networking concepts (TCP/IP, LAN/WAN, QoS) as they relate to VoIP.
• Familiarity with traditional phone lines (POTS, PRI) and legacy PBX systems to assist with integration or transition efforts.
• Ability to communicate effectively with network engineers regarding VoIP traffic and infrastructure requirements.

• Serving as a primary point of contact for internal customers regarding VoIP projects and inquiries.
• Facilitating clear and concise communication between technical teams, end-users, and vendors.
• Conducting user interviews to gather requirements and provide updates on project status.
• Developing and delivering user-friendly documentation and training materials.

• Working collaboratively with IT infrastructure teams, network engineers, and application support to ensure seamless VoIP operations.
• Participating in cross-functional teams to achieve organizational goals.
• Contributing to a positive and productive team environment.

• Maintaining highly organized project files, databases, and schedules.
• Utilizing Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams) proficiently for communication, documentation, and reporting.
• Managing multiple tasks and priorities effectively in a fast-paced environment.

• Education: Bachelor's degree in Information Technology, Computer Science, Telecommunications, or a related field, or 4+ years of equivalent practical experience.

• Experience in a project coordination, IT support, or telecommunications role.
• Proven experience working with VoIP systems, with specific experience in Zoom Phone highly preferred.
• Familiarity with other unified communications platforms is a plus.

• Strong understanding of VoIP protocols and concepts.
• Proficiency with Zoom Phone administration and user management.
• Basic understanding of networking principles (IP addressing, routing,…