Technical Support Specialist

Technical Support Specialist

Work Type: Onsite

Experience Level: Intermediate

Position Overview: The Technical Support Specialist provides hands‑on support for hardware, systems software, and application portfolios across the organization. This role is responsible for equipment installation, software upgrades, data conversions, system utilities, and change control processes. The specialist also coordinates issue resolution and escalations to other support teams as needed.

• Resolve service desk tickets and provide direct end‑user support.
• Install, maintain, and support desktop and laptop hardware, operating systems, and configurations.
• Troubleshoot and resolve hardware, software, and application issues.
• Support printers, remote access, mobile devices, telephony, radios, and general office technology.
• Perform equipment upgrades, data conversions, and system utility tasks.
• Maintain data dictionaries and support change control processes.
• Coordinate problem resolution and elevate issues appropriately.
• Work independently while managing priorities and communicating effectively with users and peers.
• Provide support in network rooms and assist with infrastructure‑related tasks.
• Deliver excellent customer service and maintain strong organizational skills.

• Ability to diagnose and troubleshoot defective hardware and software issues.
• Experience resolving Windows‑based desktop issues and supporting common office applications.
• Strong communication skills, both written and verbal.
• Ability to multitask in a fast‑paced environment while handling phone‑based support.
• Self‑motivated with strong interpersonal skills.
• Ability to lift 50+ lbs. and climb ladders when required.
• Valid driver’s license and ability to travel occasionally.

• Bachelor’s degree in Computer Science OR
• Associate degree with 2+ years of related experience OR
• High school diploma with 4+ years of related experience.

• Technical certifications (A+, MCP, MTA, MOS, or similar).
• General understanding of ITIL‑aligned processes.
• Experience with ticketing systems, remote support tools, and incident management.

Standard office setting, Monday‑Friday, 8:00 AM-5:00 PM.

This is a Contract position based out of Frankfort, KY.

The pay range for this position is $17.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Frankfort, KY.

This position is anticipated to close on Jun 1, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.