Desktop Engineer​/Support-Frankfort

We are seeking a skilled Desktop Engineer/Support with hands‑on experience in installation, troubleshooting, and repair within Windows‑based environments. The ideal candidate will have strong technical expertise, excellent problem‑solving skills, and the ability to provide timely support to end users.

Desktop Engineer/Support – Frankfort, KY

Frankfort, KY

Long term indefinite contract

Onsite

The Cabinet Information Technology Branch seeks an individual to serve as a Desktop Engineer/Support Technician. Cabinet is seeking one contract position for a Desktop Engineer/Support in the Information Technology Branch's Field Support Section.

8 AM – 5 PM (the position will have a desk at 1266 Louisville Road, Frankfort). Physical work on equipment in the Frankfort Cabinet locations is required. Travel away from Frankfort will be necessary, and a Cabinet IT Pool vehicle will be provided.

• Main responsibility is to administer Cabinet Desktops, Notebooks, and Mobile Data Terminals (and accompanying equipment).
• Hardware and software support, including specialized law enforcement software and devices.
• Assist with IT equipment in Cabinet cruisers.
• Work with vendors for support on workstation issues.
• Coordinate with Tier 1 and 3 personnel on support issues.
• Work with the IT Ticket System.
• Perform other tasks and duties as assigned or needed by the agency.

• Windows desktop operating systems support client hardware and software, including Office 365 applications.
• Troubleshooting skills.
• Ability to work in a team atmosphere.
• Ability to create technical documentation.
• Provide Tier 2 support to other personnel in the IT Branch.
• Ability to receive training and retain new knowledge.
• Ability to be professional and courteous.