Information Technology Help Desk

4 days ago Be among the first 25 applicants

This range is provided by Harvey Nash. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$19.00/hr - $21.00/hr

Job Description

We are seeking a highly motivated and customer-focused Help Desk Technician to provide first-level technical support to internal users. The ideal candidate will be responsible for troubleshooting hardware and software issues, resolving network problems, and delivering excellent customer service in a fast-paced environment.

Key Responsibilities:

• Respond to help desk tickets, emails, and phone calls to provide technical assistance and support for incoming queries and issues.
• Diagnose and resolve basic technical hardware and software issues.
• Install, configure, and troubleshoot desktops, laptops, printers, and mobile devices.
• Support Windows and/or Mac operating systems and commonly used software applications (Microsoft Office, Outlook, etc.).
• Escalate unresolved issues to higher-level support staff or external vendors as needed.
• Document all support interactions in the ticketing system accurately and timely.
• Assist with user account setup, password resets, and access control in Active Directory or similar systems.
• Maintain an inventory of IT equipment and assist in asset tracking.
• Follow standard procedures for proper escalation and resolution of issues.

Qualifications:

• High school diploma or equivalent; associate or bachelor's degree in Computer Science, Information Technology, or a related field preferred.
• 1–2 years of experience in a help desk or IT support role.
• Familiarity with computer systems, mobile devices, and other tech products.
• Strong problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Customer-service oriented with a friendly and professional attitude.

Preferred Skills:

• Experience with ticketing systems (e.g., Service Now, Zendesk, or Freshdesk).
• Knowledge of remote desktop applications and tools (e.g., Team Viewer, Any Desk).
• Basic networking knowledge (e.g., TCP/IP, DNS, DHCP).
• CompTIA A+ or similar IT certification is a plus

• Seniority level
  
  Entry level

• Employment type
  
  Contract

• Job function
  
  Information Technology
• Industries Government Administration

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