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Junior IT Escalation & Incident Coordinator
Job in
Frankfort, Franklin County, Kentucky, 40601, USA
Listed on 2026-06-18
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-06-18
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
ASM Research, An Accenture Federal Services Company in Frankfort, Kentucky, is seeking a Junior Escalation Manager to support IT incident escalations. This role is essential in coordinating unresolved issues and maintaining compliance within a federal environment.
The ideal candidate will possess a degree in IT or related fields, foundational ITIL knowledge, and a current security clearance. Responsibilities include monitoring escalated tickets and ensuring effective communication with resolver groups.
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