Lead Product Designer

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Are you a skilled Product Designer, User Experience Designer and/or Interaction Designer who is passionate about bringing complex information to users in a simplified, easy-to-understand manner? Are you interested in collaborating with a broad range of creative, technical, strategic and business professionals as a relentless champion for best‑of‑class cross‑channel experiences? Do you thrive in an environment that works on high‑visibility projects?

If so, this may be the position for you!

Humana is committed to investing in innovative digital experiences that improve our consumers’ quality of life and their interactions with us. We connect many user types—including consumers, members, providers, employers and agents/brokers—with Humana and with one another, to drive user engagement and satisfaction and bring increasing value to the business.

At Humana, the Experience Transformation team is an experience‑oriented, multi‑disciplinary team that solves customer needs while enabling strategic and operational goals. Joining our dedicated group of Product Designers, Experience Strategists and User Experience Designers focused on consumer experience and supporting our suite of digital products, you would be responsible for working closely with senior Product Management and Engineering Leads to shape product and business strategies.

You will drive prioritization, planning, and decision‑making across multiple product teams, while creating exceptional user‑centered experiences that achieve business goals and exceed user expectations. The team is focused on integrating and developing best practices in usability, analytics, accessibility, and cross‑platform strategy in an Agile development environment.

The Lead Product Designer must adeptly guide interdisciplinary teams throughout the entire design process, from initial research and strategy to ideation, prototyping, testing, and final implementation. You will play a pivotal role within our web and mobile channels team, contributing to the experiences within our dashboard, navigation, and search, as well as playing a key role in our design system. The Design Lead need not excel in every aspect individually but ensure teams deliver high‑quality outcomes through their guidance and oversight.

• Take the lead in User Experience design, developing industry‑leading, high‑value mobile and web‑based experiences to simplify the member plan experience for multiple lines of business.
• Translate consumer insights into design strategies and execution that meet real user needs.
• Serve as a primary point of contact with cross‑functional partners in your workstream, ensuring alignment of UX deliverables.
• Play a pivotal role in the progression of our design framework, contributing to the evolution of our design system and interaction patterns by defining, designing, and enhancing high‑quality components and patterns for both web and mobile applications.
• Build trust and consensus with key stakeholders and varying senior leaders by utilizing storytelling, user journeys, prototypes, and other UX strategies to articulate complex concepts, customer problems, and potential solutions.
• Create strategic design deliverables such as strategy decks, visions of future experiences and evangelize these strategies across different teams and work streams.
• Develop and lead workshops aimed at discovering hypotheses, exploring potential solutions, building enthusiasm, establishing shared understanding, and promoting team alignment.
• Ensure that digital principles, standards, styles, design patterns, and renderings are followed and represented correctly.
• Partner with our Insights team to create long‑term research strategies and facilitate ongoing discovery and iterative delivery.
• Partner with Content Strategy to continuously drive and improve content, navigation, and site architecture.

• Ability to see the big picture and make good design decisions that may require trade‑offs between business goals and design standards.
• Dedicated to envisioning and influencing the entire ecosystem to create a seamless,…