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DNS Service Desk Specialist; Tier I
Job in
Frankfort, Franklin County, Kentucky, 40601, USA
Listed on 2026-07-27
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-07-27
Job specializations:
-
IT/Tech
HelpDesk/Support -
Customer Service/HelpDesk
HelpDesk/Support
Job Description & How to Apply Below
ASM Research, An Accenture Federal Services Company, seeks a Tier I Service Desk Agent in Frankfort, KY to be the first point of contact for Protective DNS support. You will log, track, and resolve basic issues within SLA while delivering high-quality customer service.
Responsibilities include handling requests by phone, email, and Service Now, troubleshooting common DNS issues, escalating complex problems, monitoring tickets, and contributing to a knowledgebase and process improvements.
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