Desktop Engineer

Position Summary

We are seeking an experienced Desktop Engineer to provide hands‑on support for desktops, laptops, mobile computing devices, and related technology equipment. This role is responsible for hardware and software troubleshooting, end‑user support, device deployment, and collaborating with internal IT teams to resolve technical issues. The position is primarily based in the Frankfort, KY area and may require occasional travel to regional office locations.

• Administer and support desktop computers, laptops, mobile data devices, and associated peripherals.
• Provide hardware and software troubleshooting and support for end‑user devices and business applications.
• Assist with installation, maintenance, and support of technology equipment in mobile and field‑based environments.
• Coordinate with third‑party support providers when necessary to resolve workstation‑related issues.
• Collaborate with Tier 1 and Tier 3 support teams to troubleshoot and elevate technical issues.
• Manage and document incidents, requests, and resolutions within the IT ticketing system.
• Deploy, configure, image, and maintain endpoint devices.
• Support printers, peripheral devices, and related technology equipment.
• Create and maintain technical documentation and knowledge base articles.
• Perform additional technical duties and support activities as assigned.

• Experience supporting Windows desktop operating systems and enterprise productivity applications.
• Strong hardware and software troubleshooting skills.
• Knowledge of desktop deployment, imaging, and endpoint configuration.
• Experience providing Tier 2 end‑user support in a corporate or enterprise environment.
• Familiarity with directory services, endpoint management, patching, and device administration.
• Experience working with ticketing systems and service management processes.
• Strong customer service and communication skills.
• Ability to work effectively in a team environment.
• Ability to learn new technologies and retain technical knowledge.
• Professional and customer‑focused approach to support.

• Desktop and laptop support
• Windows 10 and Windows 11 administration
• Device imaging and deployment
• Technical support and help desk operations
• Printer support and troubleshooting
• Endpoint configuration and management
• Application installation and support
• Patch management
• Basic scripting experience
• Active Directory or similar identity management platforms
• Endpoint management solutions

• Standard business hours: 8:00 AM – 5:00 PM.
• Based in Frankfort, KY.
• Company‑provided transportation is available for business travel.

Experience Level: Intermediate (2+ years preferred)

This is a Contract position based out of Frankfort, KY.

The pay range for this position is $22.00 - $28.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Frankfort,KY. Final date to receive applications This position is anticipated to close on Aug 13, 2026.

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