Director Technology, Program Management

The Director Technology, Program Management is a hands-on role that will play an integral part in the Technology + Product Project Management office, focused on the creation of cross functional program/ project teams to bring order and enforce standards to the portfolio of work.

• Deliver Solutions using our delivery framework that are on time, on budget and in scope
• Create and manage projects with strong stakeholder alignment and buy-in
• Drive close project collaboration across business, technology and product
• Manage, support, and synthesize the work of project teams
• Create and update project plans, as appropriate
• Create, collaborate, and support the appropriate Project Framework documentation as required
• Create Project Framework Gate materials as necessary
• Interface with executives to define project priorities, implementation opportunities, challenges and communicate project risks and opportunities.
• Contribute to the ongoing support of the PMO in alignment with Project Management Institute (PMI) guidelines, quality standards and company delivery framework requirements.
• Develop, implement, and govern program management processes, dashboards, templates, policies, and metrics.
• Monitor compliance with project policies and standards, including Project Status Reports and Roadmaps
• Coach and mentor project management practitioners and share knowledge of best practices.

• Skilled at managing teams, projects, deliverables, and timelines
• Expert-level knowledge of project and change management, methodologies, techniques, processes (e.g., Project and Portfolio Management Methodology – PPM).
• Vendor management experience
• Expert with Jira and Confluence and KPI generation from Jira
• Expert working knowledge of Microsoft Office Suite
• Knowledge of resource management tools.
• 7+ years’ experience in full life cycle of complex software deployment projects
• Must be a self-starter that takes initiative in development of project teams and schedules with cross functional teams.
• Excellent judgment with proven ability to identify problems and deal with complex issues.
• Strong analytical and problem-solving skills, particularly on challenging, complex, and difficult issues to develop solutions that address root causes.
• Cross-Team Dependencies:
  Orchestrate and track dependency frameworks across multiple product lines and platforms to prevent bottlenecks and reduce waiting times
• Communication:
  Exceptional storytelling and conflict-resolution skills, capable of influencing C-suite executives and managing cross-functional matrix environments
• Lead the annual and quarterly Objective and Key Results (OKR) and Quarterly Business Review (Q ) processes. Ensure company goals cascade clearly to teams and reflect true capacity and sequencing.
• Road mapping:
  Develop comprehensive portfolio roadmaps that balance short-term deliverables with long-term strategic investments.
• Resource Capacity Planning:
  Align departmental capacity limits with strategic project needs to ensure teams are properly funded and staffed.
• Trade-off Facilitation:
  Host portfolio forums for prioritization and dependency alignment. Make difficult trade-offs explicit and adjust sequencing based on resource realities.
• Prioritization Models:
  Establish strict scoring models and gating processes to evaluate new project requests based on strategic alignment, ROI, and risk
• Performance Monitoring:
  Define, track, and publish portfolio KPIs via executive-ready dashboards
• Financial Acumen:
  Strong understanding of financial forecasting, budget management, and return-on-investment (ROI) tracking.

• Bachelor’s degree in Business, Engineering, Information Technology, or a related field.
• Project Management Institute Certifications in Program/Project Management or Equivalent
• Minimum of 10+ years of project management experience, including ownership of large, complex, or enterprise-wide initiatives.
• Demonstrated success leading cross-functional teams and managing multiple stakeholders in fast-paced environments.
• Strong knowledge of project management methodologies, including Agile, Waterfall, or hybrid delivery models.
• Expert in managing project budgets,…