Drivers Licensing Support Specialist

Job Title

Pay Range $11hr - $16hr

• Should be a graduate of a college or university with a Bachelor’s Degree; or a graduate of a college or university with an Associate’s Degree; or administrative, business, research, and/or clerical experience will substitute for the required education on a year-for-year basis.
• Must have at least 2+ years of computer technology experience.

• Must have very good communication skills.
• Must be task oriented and a self-starter with good organizational skills.
• Candidate may be called upon to be a Lead Role.
• Candidate must be able to travel, with overnight stays.
• Candidate should have customer service experience serving both internal and external customers.
• Candidate must be able to work well with others in a team environment, assisting them as needed.
• Candidate must have a high level of accountability.
• Candidate must be able to inspire and lead others through their enthusiasm.
• Must possess interpersonal skills required to work with many different clients.
• Must be professional, supportive, diplomatic, flexible, and responsible.
• Candidate must be able to learn and utilize the KY Driver's License Information System (KDLIS)/IDEMIA issuance program and be able to read and interpret a driver’s history record.
• Candidate must become very knowledgeable of Driver Licensing laws and policies.
• Candidate must learn Commercial Driver Licensing laws and licensing processes.
• Advise applicants on their questions and concerns related to driver licensing.
• Overtime may be necessary, up to 10 hours per week.
• Evening or Saturday hours may be required on occasion.
• Candidate must learn information & technology requirements for KY driver’s license laws and driver’s license issuance. Work closely on performance, goals, and conflict resolutions with IT staff.
• Candidate must provide IT and software trouble-shooting support to both Central and Regional Offices.
• Be responsible for assisting RMA’s with obtaining system credentials for both Central and Regional employees.
• Candidate can make recommendations on process/system improvements to management.
• Candidate will be responsible for all content of the division website.
• Candidate must be able to assist with facial recognition database in back office, attend monthly tech meetings with REAL /Idemia.
• Distribute division correspondence to all employees.
• Candidate will assist the RMA with handling duties assigned by RMA.
• Candidate will perform any other duties as assigned.