Reactive Social Support Programs Lead
Job in
Frankfort, Franklin County, Kentucky, 40601, USA
Listed on 2026-08-13
Listing for:
Coinbase
Full Time
position Listed on 2026-08-13
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
Coinbase seeks a Program Manager, Reactive Support to own end-to-end social support across X, Reddit, Facebook, Instagram, Linked In and App Stores, including incident command and operating models for a global CX team.
You will shape the reactive playbooks, drive automation with AI-native tooling, manage metrics like CSAT and time to resolution, and partner with product, analytics, and brand squads to deliver trusted customer experiences.
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