Main Console Operator

Here is the new opportunity:

We are seeking a candidate with deep hands-on expertise in Technical support, troubleshooting, and networking.

• Position:
  Main Console Operator
• Location:
  
  Frankfort, KY Onsite
• Estimated Duration:
  Long-term indefinite contract

• Work Schedule (40 hours per work week):
  • 3rdShift Scheduling (30-minute unpaid lunch). Please note the days and hoursmay change slightly for team coverage but will still follow typical 3rd shift hours.
  • Monday:10:30 PM – 9:00 AM (10 hours)
  • Tuesday:10:30 PM – 9:00 AM (10 hours)
  • Wednesday:10:30 PM – 9:00 AM (10-Hours)
  • Thursday:10:30 PM – 9:00 AM (10 hours)
• Work Location & Environment:
  • Location:
    
    101 Cold Harbor Drive, Frankfort, KY 40601
  • Work Type:
    On-site – telework not authorized.
  • Environment:
    
    Open office concept with shared workstations.
  • Attire:
    
    Business Casual – jeans are authorized.
  • Note:
    • TheMCO supports operation of critical infrastructure ofthe Client and does not close for weather related issues.
    • Nodirect interaction in official capacity with the general public in this position.
    • This position will require an additional orientation and training period ofat least one (1) week on 1st shift.

• Monitoring of the CABINET and other Client Executive branchinformation technology assets through web-based and other computer-based tools.
• Creating,updating, and providing detailed notes of incident tickets and tasksarising from issues found during the monitoring activities, site networkoutages, and other user/agency issues relatedto CABINET services and activities.
• Verbaland electronic communications with various Commonwealth, countygovernment, and other governmental agencies attached to the Executive Branch of the Commonwealth.
• Monitor the status for the CABINET Data Center including the environmental conditions of the center.
• Controlaccess to the CABINET Data Center through creation of accessrequest, processing of visitors to restricted areas, and providing escortsinto the restricted areas.
• Provide Tier 1 level customer support for Information Technology (IT) related as required.
• Initiateescalation activities as required to support the resolution of issues and keeping detailed notes in the ticketing system used by the CABINET.
• Safeguarding and proper use sensitive information and equipment preventing the lossand/or unauthorized distribution of that information/equipment.
• Followingofficial policies, procedures, laws of the EOM, CABINET,and Client – including federal guidelines, requirements, andlaws as required.
• Supportphysical changes and maintenance of the CDC.
• Other duties and assignments in the support of the EOM, CABINET,and Client official activities.

• Experience as a Desktop Support technician or other IT support with experiencediagnosing and resolving technical issues with hardware and software systems, providing general IT support duties with excellenttroubleshooting skills.
• Reliableattendance.
• Intermediate computer skills:
  • Windows Operation Systems (OS).
  • Basic Windows OS networking tools with command prompt or Power Shell.
  • Microsoft
    365 Copilot application experience (Outlook, Teams, Word, Excel,SharePoint, PowerPoint)

• Experience with creating tickets, request, and logging notes into IT Service Management (ITSM) ticketing system.
• Datacenter operations experience.
• Experience with interacting of enterprise IT management and monitoring systems(active directory, Dynatrace, Service Now, Windows System Center).
• Programming experience with a focus in JavaScript and Type Script. Understandingfundamentals of database operations and Application Programming Interface(API) interactions.

Harvey Nash is a national, full-service talent management firm specializing intechnology positions. Our company was founded with a mission to serve as thetalent partner of choice for the information technology industry.

Our company vision has led us to incredible growth and success in a relatively short period of time and continues to guide us today. We are committed to operating with the highest possible standards of honesty, integrity, and apassionate commitment to our clients, consultants, and employees.

We are part of Nash Squared Group, a global professional services organizationwith over forty offices worldwide.

For more information, please visit us at