Telecom Asset Management Analyst

Summary

Client is seeking for Wireless Asset Management Analyst opportunity supporting a government project in Kentucky. This role is primarily focused on managing cell phone/wireless devices, including device requests, issuance, replacements, tracking, returns, and coordinating with carriers.

Must have atleast 2+ years of IT Asset Management, Service Desk/Technical Support, and Customer Support experience, with Service Now/ITSM, Microsoft 365, Active Directory, and strong device tracking/documentation skills.

Job Title:

Telecom Asset Management Analyst

Location:

Frankfort,KY (Remote)

Duration:
Long-term Indefinite Contract

Wireless Device / IT Asset Management experience is a key consideration for this position.

Weare seeking a Wireless Asset Management Analyst to support wireless device andIT asset management activities for a government project in Kentucky.

Theideal candidate will have hands‑on experience managing IT assets, providingcustomer and technical support, and maintaining accurate asset records and documentation. Since wireless device asset management is the primary focus ofthis position, candidates with strong cell phone/device asset management experience are highly preferred.

• Manage cell phone assetrequests, including new and replacement device issuance and coordinating devicereturns.
• Inspect, track,prepare, and coordinate cell phones for return shipment to the appropriatecarrier. Some activities require in-office work.
• Maintain accurate records and documentation throughout the device issuance, replacement, andreturn lifecycle.
• Coordinate wirelessdevice requests with users, carriers, and appropriate stakeholders.
• Assist with developing and maintaining training materials, policies, and procedures related towireless asset management.
• Provide professional and responsive customer support throughout the asset management process.

• 2+ years of Asset Management experience
• 2+ years of Customer Support experience
• 2+ years of technical support experience in a Service Desk environment
• Experience with Service Now or similar CRM/ITSM software
• Proficiency with Microsoft 365, including Word, Excel, PowerPoint, Outlook, and Teams
• Experience with Identity Management and Active Directory
• Strong experiencetracking, documenting, and managing IT/wireless devices

• Bachelor’s degree or equivalent combination of relevant education and work experience
• Strong problem-solving skills
• Excellent phone etiquette and customer service skills, including active listening and professionalism during challenging situations
• Strong written andverbal communication skills
• Highly detail-oriented,organized, and able to multitask
• Self-motivated with the ability to work independently and collaboratively

Harvey Nash is a national, full-service talent management firm specializing in technology positions. Our company was founded with a mission to serve as thetalent partner of choice for the information technology industry.

Our company vision has led us to incredible growth and success in a relatively short period of time and continues to guide us today. We are committed to operating with the highest possible standards of honesty, integrity, and apassionate commitment to our clients, consultants, and employees.

Weare part of Nash Squared Group, a global professional services organization with over forty offices worldwide.

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