It Specialist; Custspt-Titlle
Listed on 2026-09-05
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IT/Tech
IT Support, HelpDesk/Support, Technical Support
IT Specialist (Customer Support)
As an IT SPECIALIST (CUSTSPT)-TITLE 32, GS-2210-11, you will install, configure, troubleshoot, and provide maintenance and training in response to customer requirements or inquiries. Provide incident information to the Incident Response (IR) Specialty. Provide Tier II support for end-user hardware failures. Re-image customer workstations and resolve complex problems. Detect damaged or lost files, optimize disk management, measure system performance, control system security, and extend system capabilities to support local requirements.
Troubleshoot and repair IT systems and related components. Notify team leader of any significant trends in hardware/software implementation issues and any potential problems. Coordinate support actions with user, other IT personnel, and higher levels. Evaluate IT hardware and software used by activities. Install, test, and prepare performance reports and recommendations on equipment. Work with users to test and evaluate software packages.
Provide support and guidance on installing, and operating personal computers, peripheral equipment, and associated software. Support users with custom installation and maintenance of hardware and software. Document actions taken in the current work ticket tracking system and serve as a point of information for workstation operations. Receive, respond to, and ensure resolution of help center calls. Receive requests for resolution of hardware or software problems that may require in-depth research.
Coordinate external vendor support for warranty repairs when applicable and ensure proper escort assigned while work is performed. Maintain awareness of current trends in information technology. Update hardware and software architecture databases to reflect installations, turn-ins, and changes in reportable software. Work directly with Property Book Officers to ensure assigned and transitional property is accounted for. Perform cyclic inventories as required by the Command Supply Discipline Program.
Perform other duties as assigned. A more comprehensive detailed description of the position may be found in Position Description PDD
2526P02 on file in the employing unit or in the Human Resources Office. Contact the KY HRO Staffing Section via email for additional information, ng.ky.kyarng.mbx.hro-technicianstaffing.
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