Global IT Service Desk Engineer; Tier 2; Automation SLAs
Job in
Frankfort, Franklin County, Kentucky, 40601, USA
Listed on 2026-09-09
Listing for:
Coinbase
Full Time
position Listed on 2026-09-09
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
Coinbase is seeking an IT Service Desk Engineer to support global employees, owning Tier 2 escalations across devices, applications, and cloud platforms. You will improve the service desk as Coinbase grows and mentor Tier 1 engineers.
The role requires extensive experience across macOS/iOS/Chrome OS/Android/Windows, with strong SLAs, root-cause analysis, and a focus on scalable processes. Expect a high-energy, collaborative environment and opportunities to leverage automation and AI tools.
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