Information Systems Supervisor

Final date to receive applications

9/14/2026 (11:59 PM ET)

req
81114

Information Systems Supervisor

Pay Grade 17

Salary $6,979.38 Monthly Locality Premium - 16%

Employment Type

EXECUTIVE BRANCH | FULL TIME | INELIGIBLE FOR OVERTIME PAY | 18A | 37.5 HR/WK

for more details on state employment.

Hiring Agency Energy & Environment Cabinet | Office of Administrative Services

Location 300 Sower Boulevard Frankfort, KY 40601 USA The agency may authorize the selected applicant to telecommute on a hybrid schedule. The agency may terminate or modify the telecommuting arrangement at any time.

The Energy and Environment Cabinet, Office of Administrative Services, Division of Information Service’smission is to provide the highest quality technology-based services to all agencies in the cabinet.

This Information Systems Supervisor position offers a rewarding and exciting opportunity to work with a groupof dedicated IT professionals who provide mission critical services to the citizens of the Commonwealth on adaily basis.

The Energy and Environment Cabinet, Office of Administrative Services, Division of Information Services, isseeking an Information Systems Supervisor to lead an IT Operations team and provide technology services that support the Cabinet’s programs.

• Supervise, mentor, and develop IT professionals responsible for application support, system maintenance,development, and implementation.
• Manage and support helpdesk operations, including: ticket intake, assignment, prioritization, tracking,escalation, and resolution of incidents and service requests.
• Monitor helpdesk performance and service levels, analyze ticket trends, and use helpdesk data to identify recurring issues, improve processes, and enhance customer service.
• Plan, assign, and monitor staff work to ensure IT services, projects, and initiatives are completed effectively and on schedule.
• Oversee the planning, implementation, and completion of IT projects, including tracking progress,identifying risks, and addressing issues.
• Support, maintain, and implement agency applications and databases, including TEMPO, eForms, SMIS,Nintex, and other state and federal systems.
• Evaluate service requests, system changes, hardware, and software modifications for feasibility, impact,security, and compliance.
• Provide technical guidance and assistance to analysts in the development, implementation,troubleshooting, and maintenance of application/computer systems.
• Review staff work and system changes prior to implementation to ensure quality, accuracy, and adherence to established standards.
• Identify opportunities to improve IT processes, workflows, and service delivery and implement strategies to increase efficiency.
• Develop and maintain technical policies, standards, procedures, and documentation processes.
• Identify staff training needs and coordinate or provide technical training and professional development.
• Assist staff with complex troubleshooting and resolution of IT issues and ensure timely resolution of operational problems.
• Provide regular status reports and management updates on IT operations, projects, performance measures,accomplishments, risks, and areas for improvement.
• Work with team members on professional development in addition to performing annual employee evaluations.

• Experience supervising or leading IT professionals.
• Experience managing IT projects and tracking project deliverables.
• Experience supporting enterprise applications, databases, or information systems.
• Strong problem-solving, analytical, organizational, and time-management skills.
• Excellent written and verbal communication skills.
• Ability to prioritize and manage multiple projects and operational responsibilities in a fast-paced environment.
• Ability…