Head of Global Social Support & Crisis Management
Job in
Frankfort, Franklin County, Kentucky, 40601, USA
Listed on 2026-08-13
Listing for:
Coinbase
Full Time
position Listed on 2026-08-13
Job specializations:
-
Management
Job Description & How to Apply Below
Coinbase is seeking a Head of Social Support to lead world-class social care across major channels and partner with Comms, Product, and Trust teams to ensure a consistent, credible public voice. This role sits within the Customer Experience organization and reports to executive leadership.
You will shape crisis protocols, oversee escalation workflows from AI to experts, and drive real-time listening, triage, and resolution for account issues and fraud attempts in a high-visibility environment.
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