Insurance Program Manager

Final date to receive applications 9/2/2026 (11:59 PM ET)

2604334

Insurance Program Manager

Pay Grade 16

Salary $52,283.52 - $78,425.28 Annually

Employment Type

EXECUTIVE BRANCH | FULL TIME | INELIGIBLE FOR OVERTIME PAY | 18A | 37.5 HR/WK

Hiring Agency Cabinet for Health & Family Services | Department for Medicaid Services

Location 275 E Main Street Frankfort, KY 40621 USA

The agency may authorize the selected candidate to telecommute as a Hybrid. The agency may terminate or modify the telecommuting arrangements at any time.

The Department for Medicaid Services (DMS) provides health care access for eligible low-income residents of Kentucky including children, families, pregnant women, the aged and the disabled as well as a number of programs and services directed at specific eligibility and medical needs. DMS strives each day to meet the mission of the Cabinet for Health and Family Services to be a diverse and inclusive organization providing programs, services and supports that protect and promote the health and well-being of all Kentuckians and their communities.

This position is located within the Kentucky Health Benefit Exchange Branch, which oversees the operation and management of Kentucky's State-Based Marketplace, kynect. As Kentucky's official health insurance marketplace, kynect provides individuals and families with a single place to apply for health coverage, compare qualified health plans, determine eligibility for financial assistance, and access programs such as Medicaid and the Kentucky Children's Health Insurance Program (KCHIP).

The Branch works to ensure Kentuckians have access to affordable, high-quality health coverage and exceptional customer service.

As the Insurance Program Manager, you will play a key role in leading and strengthening Kentucky’s Kynect program. This position brings together program management, community engagement, and health insurance expertise—giving you the opportunity to coordinate kynectors, manage critical program operations and resources, lead impactful events, and serve as a subject-matter expert on Qualified Health Plans (QHPs). Your work will directly support Kentuckians in understanding and accessing affordable health coverage while helping ensure the program operates effectively and reaches the communities that need it most.

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• Lead and manage the kynect Assister and kynector program, providing direction, support, and coordination to ensure program goals and service expectations are met.
• Serve as a subject-matter expert on Qualified Health Plans (QHPs) and the health insurance marketplace, staying current on program requirements, policies, and changes that affect consumers and Kynectors.
• Coordinate and oversee kynector activities and community outreach, helping ensure Kentuckians have access to knowledgeable, trusted assistance when navigating health coverage options.
• Manage program invoices and related financial activities, ensuring documentation is accurate, complete, and processed in accordance with applicable policies and procedures.
• Monitor kynector program performance and operational activities, identifying trends, challenges, and opportunities for improvement.
• Develop reports, presentations, and program materials to communicate program performance, activities, and outcomes to leadership and stakeholders.
• Provide guidance and technical assistance to kynectors and partners, helping resolve complex questions related to health coverage, eligibility, enrollment, and QHPs.
• Coordinate training and educational opportunities to ensure kynectors have the knowledge and resources needed to effectively assist consumers.
• Ensure program activities comply with applicable federal and state requirements, policies, procedures, and contractual obligations.
• Represent the Cabinet and kynect program at meetings, events, and community activities, serving as a knowledgeable and professional point of contact.
• Identify opportunities to improve outreach, enrollment assistance, and program operations through data, stakeholder feedback, and emerging best practices.