STORE TEAM LEADER - in Frankfort, KY

Overview

pOpshelf seeks to provide Fun Finds for Less through a fun and stress-free shopping destination for everyday and special items. We make it easy for customers to affordably treat themselves with most items priced under $5 and a selection of extreme value items priced above $5. pOpshelf stores offer a trendy and rotating selection of seasonal, houseware, home decor, health, beauty, paper and party products, in addition to assorted candy, snacks, games, electronics and additional items.

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• Provides superior customer service leadership to exceed the customer's expectations
• Models and coaches the team on how to balance tasks with customer service to create and support a customer-centric culture
• Evaluates and incorporates customer feedback into employee training and coaching to ensure the store is meeting ongoing customer expectations
• Model product knowledge and selling techniques to enhance the customer experience and provide employee development
• Facilitate and maintain a safe, clean and well-organized store environment that delights our customers and employees
• In partnership with HR, recruit, select and retain qualified employees according to federal and state labor laws and company policies; ensure store is properly staffed at all times
• Responsible for proper training, development, and the performance management of store employees to include identifying gaps, succession planning, and counseling up to and including termination
• Communicate store performance and safety expectations regularly; coordinate meetings and events to encourage safety, security and policies
• Ensure that the store is appropriately staffed and effectively opened and closed each day. Personally open the store at least twice per week; personally close the store at least twice per week
• Evaluate operating statements to identify financial trends (including sales, profitability, and inventory turn), expense control opportunities, potential shrink, and identify opportunities for improvement in store performance
• Oversee the inventory ordering process to ensure the meeting or exceeding of in-stock targets; review ordering plan, seasonal direction and inventory management issues on a weekly basis; follow up on Basic Stock Replenishment (BSR)/cycle counts
• Facilitate merchandising the store in a manner that is appealing to customers and retains customer excitement to shop at pOpshelf
• With the assistance of company merchandising guidelines, rotate product to create eye-catching displays to drive sales
• Ensure that all merchandise is presented according to established practices; utilize merchandise fixtures properly including presentation, product pricing and signage
• Maintain accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls
• Ensure the financial integrity of the store through strict cashier accountability, key control, and adherence to stated company security practices and cash control procedures
• Responsible for facilitating store team's understanding and knowledge of store products so they can engage customers and provide a differentiated, easy, and fun shopping experience
• Follow company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications; ensure employee compliance
• Complete all paperwork and documentation according to guidelines and deadlines

• Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals
• Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages
• Knowledge of cash handling procedures including cashier accountability and deposit control
• Knowledge of cash, facility and safety control policies and practices (deposits, store keys, etc.)
• Ability to perform cash register functions and operate other tools to generate reports (e.g. HHT, self-checkout, store computer, etc.)
• Knowledge of recruiting, interviewing, hiring, counseling and termination practices in compliance with legal and company requirements
• Ability to effectively…