Licensed Optical Manager Full Time

BJ's Wholesale Club is looking for a dedicated and experienced Licensed Optical Manager to lead our Optical Department in providing exceptional vision care and customer service to our members. As an experienced retail and healthcare leader, the Optical Manager will oversee all aspects of our optical operations within the club settings, ensuring compliance with all regulatory bodies and BJ's standards. This role is perfect for a professional who combines strong leadership skills with expertise in optical retail and is passionate about delivering superior eye care solutions.

Responsibilities

• Manage the daily operations of the optical department including staff scheduling, training, and inventory management.
• Ensure the provision of high-quality customer service and adherence to all optical industry standards and practices.
• Develop and implement strategies to improve department performance, customer satisfaction, and profitability.
• Conduct regular staff meetings and in-service training as per industry standards to enhance staff's product knowledge and service skills.
• Interact with vendors to manage product assortment, stay updated with new product offerings, and negotiate prices.
• Monitor inventory levels and perform adjustments based on sales trends and customer preferences.
• Work in conjunction with club management to ensure smooth integration of optical operations within the overall club policies and procedures.
• Handle customer inquiries and resolve issues to maintain BJ's reputation for exceptional member care.

Required Skills

• Strong leadership and team management skills.
• Comprehensive knowledge of optical products and vision care industry.
• Excellent customer service and communication skills.
• Proficiency in managing business operations, including budgeting and forecasting.
• Ability to analyze sales data and make data-driven decisions.