Director, Sales Support

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With over 10 million sales interactions annually, Humana understands that while great products are important, it’s the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does.

The Director, Sales Support leads the strategy, execution, and continuous improvement of sales support operations that enable sales teams to achieve growth objectives and deliver exceptional customer experiences. This leader is responsible for overseeing processes, systems, reporting, analytics, training, operational effectiveness, and cross-functional collaboration that support sales performance across multiple channels and markets.

The Director serves as a key business partner to Sales Leadership, Marketing, Product, Operations, Compliance, and Technology teams to ensure sales representatives have the tools, resources, insights, and operational support necessary to effectively engage customers and drive business results.

• Develop and execute the overall Sales Support strategy aligned with organizational growth objectives.

• Partner with Sales Leadership to identify operational opportunities and remove barriers impacting sales performance.

• Establish and monitor key performance indicators (KPIs) to measure sales support effectiveness.

• Drive continuous improvement initiatives that enhance productivity, efficiency, and customer outcomes.

• Lead change management efforts associated with new programs, technologies, and business processes.

• Oversee sales support programs, processes, and workflows that improve sales effectiveness.

• Ensure sales teams have access to accurate sales materials, tools, training resources, and customer information.

• Partner with Training and Learning teams to support onboarding and ongoing sales education initiatives.

• Manage sales enablement technologies and recommend enhancements that improve adoption and effectiveness.

• Support territory planning, account assignments, lead management, and pipeline management processes.

• Lead development of dashboards, reporting, and performance metrics to support decision‐making.

• Analyze sales performance trends and provide actionable recommendations to leadership.

• Partner with business intelligence teams to develop forecasting and performance measurement tools.

• Monitor and improve data quality and reporting accuracy across sales platforms.

• Deliver executive‑level insights related to sales productivity, conversion, retention, and growth opportunities.

• Collaborate with Marketing to support campaign execution and lead generation activities.

• Partner with Product and Operations teams to ensure alignment of customer‑facing initiatives.

• Work closely with Compliance and Legal teams to ensure sales processes adhere to regulatory requirements.

• Act as a liaison between sales teams and internal business partners to address operational issues and implement solutions.

• Build, develop, and retain a high‑performing Sales Support organization.

• Establish clear performance expectations and accountability measures.

• Mentor managers and team members to enhance leadership capabilities and professional growth.

• Foster a culture of collaboration, innovation, customer focus, and operational excellence.

Required Qualifications

• Bachelor’s degree in Business Administration, Marketing, Finance,…