Dispatcher​/Logistics Coordinator

Description

Location: Pendleton, IN
Schedule: Full-Time | Salaried

• Training Schedule: Monday-Friday, 8:00 AM-5:00 PM
• Regular
  
  Schedule:
  
  Sunday-Thursday, 7:00 AM-4:00 PM after training completion. (with on-call support as needed based on operational demands)

Nutrition 101 LLC – headquartered in Pendleton, IN - is a leader in eco-friendly waste handling and innovative food lifecycle management solutions. We help food processors, manufacturers, and retailers maximize value by turning food byproducts into sustainable resources, from upcycled livestock feed to comprehensive waste management services. For more information about 101, visit www.
101.us.

The Dispatcher/Logistics Coordinator serves as the operational link between the company, our customers, company drivers, and third-party carriers. This position plans, coordinates, and executes the daily movement of company-owned assets while securing and managing third-party transportation capacity as needed. The Logistics Coordinator must balance customer expectations, driver needs, equipment availability, carrier relationships, and transportation costs to ensure efficient operations across four key focus areas:
Safety, Service, Productivity, and Cost Management.

This position is not eligible for visa sponsorship. Applicants must be legally authorized to work in the United States permanently without current or future immigration sponsorship.

• Uphold and maintain the highest standards of the Company's mission, vision, and core values.
• Lead by example and ensure team compliance with all Company policies, processes, and procedures in accordance with the Employee Handbook, Safety Manual, and departmental guidelines.
• Provide effective leadership and work efficiently to solve problems and resolve conflicts among drivers, customers, carriers, and leadership.
• Direct the daily assignment of drivers and truck fleet through dispatch, route, and equipment utilization planning.
• Maintain situational awareness of the entire logistics landscape and be available to support operations as business needs require.
• Provide exceptional customer service through proactive and timely communication.
• Maintain maintenance standards in conjunction with the Fleet Manager, including vehicle records and inspection reports in accordance with DOT requirements.
• Represent the Company with new and existing customers and maintain accurate billing rates in designated systems.
• In conjunction with the EH&S Manager and VP of Logistics, support training initiatives related to DOT, FMCSA regulations, and Company safety practices and policies.
• Make critical decisions to ensure efficient, effective operations and determine appropriate responses to urgent and emerging situations.
• Attend all required Company meetings and training programs.
• Mentor and train team members to support employee development, recruitment, and retention.
• Maximize utilization of company assets while identifying opportunities to supplement capacity through qualified third-party carriers.
• Source, negotiate, and manage third-party transportation providers when company equipment is unavailable or business demands require additional capacity.
• Develop and maintain strong relationships with carriers, customers, drivers, and internal stakeholders.
• Assist with customer rate development, carrier negotiations, and transportation cost management.
• Ensure accurate load, carrier, customer, billing, and operational information is maintained within company systems.
• Monitor carrier performance and service levels to ensure compliance with company standards and customer expectations.
• Collaborate with leadership to identify opportunities for improving transportation efficiency, asset utilization, and freight spend management.

• 2-4 years of dispatch or logistics coordination experience in a transportation or industrial environment required.
• High school diploma or GED required;
  Associates or Bachelor's degree in Logistics, Supply Chain Management, or Business preferred.
• Experience with fleet scheduling, route optimization, and load planning, highly desirable.
• Proven experience managing communications and expectations with CDL drivers and fleet operations.
• Proficiency in dispatching software, TMS, GPS tracking, and Microsoft Office Suite.
• Strong knowledge of DOT/FMCSA regulations and compliance and driver hours of service rules.
• Customer-focused mindset with the ability to build rapport and maintain…