Specialist - Distributor Customer Maintenance

Specialist - Distributor Customer Maintenance

Contract

About BCforward

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana.

With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward’s team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average.

Specialist - Distributor Customer Maintenance

10/24/2016 - 2/28/2017

Franklin Lakes, NJ

$25/hr

• BA/BS required (In lieu of a Bachelor’s Degree, extensive 7+ years’ experience in commercial contract and/or chargeback operations management)
• 3+ years’ experience in commercial contract and/or chargeback operations, including distributor relationship management, continuous improvement, transactional contracting and/or chargeback technologies
• General understanding of the end-to-end commercial contract operations management
• Experience in ERP (SAP) and reporting (Business Intelligence) systems
• Proficient technical skills in MS Access and MS Excel solutions
• Strong communication and customer centric skills in order to adapt to customer needs while maintaining BD’s values
• Demonstrates working knowledge of principles of key business metrics and analytical techniques/tools, including their application in effective chargeback processing.
• Proven ability to quickly establish credibility, trust, and support within all levels of organization
• Analytical problem solver with business acumen. Able to evaluate key business drivers and develop clear solution recommendations
• Ability to plan, organize, and manage a variable work load and meet schedules with accurate results
• Strong data and technology management skills to include data acquisition, mining, analysis, data integrity management, metrics management, and action oriented reporting
• Innovative thinker with ability to drive change and effectiveness through automation and process excellence
• Ability to work well in a matrixed team environment, self-motivated and able to work independently while achieving expectations.

• Accountable for all aspects of distributor end customer maintenance including name and address matching, non-transactional account maintenance, partner cross reference, and chargeback error resolution
• Significant collaboration with our distributor partners to drive change around end customer maintenance and our chargeback processes in order to facilitate effective end-to-end policies and procedures that will deliver sustainable results
• Assist leadership with creating and implementing governance processes to ensure standardization and efficient chargeback policies, procedures, and processes to harmonize all aspects of distributor end customer maintenance with the appropriate flexibility to meet customer/market needs and dynamics
• Support and propose continuous process/system improvement initiatives across the chargeback operations teams such as root cause analysis, error prevention solutions, and distributor settlements
• Resolve distributor end customer related chargeback errors in accordance with OLA’s and SLA’s utilizing advanced technical skills to assist in analyzing outstanding chargeback disputes.
• Be accountable for key metrics; KPI’s (key performance indicators), SLA’s (service level agreements), and IIG’s in order to meet the strategic goals of the organization
• Identify and understand key areas of change management with the ability to recognize and communicate the impact of change to Contract Operations
• Perform business analytics and provide actionable reporting to assist in efficient and accurate distributor end customer…