Analyst, and Pricing Operations

Job Description Summary The ideal candidate for this role will possess strong organizational and multitasking abilities, along with a solid understanding of service excellence and contract management processes. Effective communication skills, both verbal and written are essential for engaging with internal and external stakeholders across technical and non-technical domains. The candidate should be self-motivated, capable of working independently, and committed to sharing knowledge and best practices with team members.

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of Med Tech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self.

Become a maker
of possible with us.

The North America Quote to Cash (QTC) Customer Operations team is responsible for coordinating all aspects of customer support operations. This includes leading a team of support associates, establishing performance metrics, analyzing customer feedback, and driving continuous improvements in service quality. The team plays a vital role in ensuring high levels of customer satisfaction by collaborating with cross-functional partners to resolve complex issues and contribute to strategic decisions that enhance overall customer experience.

The ideal candidate for this role will possess strong organizational and multitasking abilities, along with a solid understanding of service excellence and contract management processes. Effective communication skills, both verbal and written are essential for engaging with internal and external partners across technical and non-technical domains. The candidate should be self-motivated, capable of working independently, and committed to sharing knowledge and guidelines with team members.

• Ensure accurate execution of letter of commitments (LOC), customer set‑up and maintenance (CS & M), group purchasing organization (GPO) group transitions and local contracts for new and renewal agreements.
• Serve as a key point of contact for internal and external inquiries related to pricing activation and membership.
• Collaborate regularly with distributor partners, GPOs, business unit sales teams, commercial operations pillars, and commercial customers.
• Support enterprise‑wide operational capabilities, policy execution, process optimization, and governance to ensure effective implementation of complex contracting activities.
• Understand and support BD’s business and membership strategies to accurately communicate customer pricing eligibility for GPO and/or local agreement requests.
• Manage price activation transitions ensuring accurate roster alignment and timely setup of effective dates for new and transitioning members.
• Efficiently manage member account additions and removals across multiple ERP platforms using BOTs and automation tools to streamline processes.
• Prepare and distribute dealer notifications to distributors, detailing contract pricing and membership changes resulting from price activation transactions.
• Maintain centralized documentation of membership‑related pricing exceptions in contracting playbooks.
• Identify and report local agreements requiring modifications due to GPO group transitions using Power BI or other reporting tools.

To be successful in this role, you will require....

• Strong problem‑solving skills with sound business insight and attention to detail.
• Highly organized with the ability to manage multiple priorities effectively and meeting or exceeding key performance metrics.
• Serve as a subject matter expert to support the design and implementation of solutions that enhance accuracy, timeliness, and efficiency in the LOC, CS & M, and GPO group…