Director, BD Excellence - Human Resources

Job Description

Position Summary

The Director BD Excellence HR will be responsible for driving the adoption and execution of the BD Excellence vision and strategy across our Human Resources organization.

This position is a key partner in our journey to BD Excellence, acting as reference and advisor to the EVP, Chief People Officer and will support the ExHRLT (Extended HR Leadership team) in managing the Continuous Improvement process, with emphasis on visual management, problem solving and kaizen and will assist in deploying of strategic plans, ensuring alignment through cascading Key Performance Indicators (KPIs) top-down and bottom-up.

This position is responsible for delivering and coaching BD Excellence across the HR organization and processes in support of our ambition to deliver the tools and best-in-class approach to world-class customer experience through excellence.

This is a great opportunity for a dynamic and visionary leader with strong BD Excellence experience and expertise in business operations, process optimization, and change management, and highly capable of driving results in a matrix organization.

The successful candidate will be a transformational, enterprise-minded continuous improvement leader who can translate the BD Excellence vision into disciplined execution across the global Human Resources organization, partnering directly with the EVP, Chief People Officer and ExHRLT to embed operating rigor, visual management, problem solving, kaizen, and KPI-driven performance management into the way HR delivers value.

They will bring deep experience in a mature continuous improvement environment, strong fluency in lean business systems, and a proven ability to drive measurable business impact in complex, global, matrixed organizations where influence, coalition-building, and accountability are essential. This leader will combine strategic systems thinking with a hands-on execution mindset, acting as both advisor and change agent to standardize best practices, build certified BD Excellence capability, strengthen HR's operating review mechanisms, and accelerate adoption of tools, behaviors, and routines that enable sustainable performance improvement.

They will be recognized for exceptional facilitation, executive communication, learning agility, personal integrity, and the ability to challenge existing paradigms while empowering leaders and associates to identify inefficiencies, remove obstacles, and deliver results that matter across BD.

• Standardized BD excellence frameworks adopted consistently across the HR organization
• Strong organizational capability building and sustainable outcomes
• Effective governance, compliance, and execution disciplines
• Quantifiable improvements in operational efficiency, workforce effectiveness, and stakeholder satisfaction

The primary responsibilities will include:

• BD Excellence Strategy Development and Deployment:
  Lead the development and alignment of the BD Excellence vision and strategy in the HR organization to support structured growth and innovation across various business and functional areas, with a primary focus on the deployment of the BD Excellence tools and processes that will drive best-in-class effectiveness
• Acts as air traffic control for the EVP, Chief People Officer and their Leadership Team, integrating the strategic and cross-functional work streams whilst driving the Operating Review mechanisms. Responsible for overall performance of the deployment processes, process governance and program management in the CPO office
• In close alignment with the BD Excellence Office, support the deployment of the BD Excellence tools and standardized methodologies to drive results and deliver increased sales effectiveness and tool adoption
• Support the EVP, Chief People Officer and the ExHRLT in the standardization across the global organization, consolidating our best practices and enabling the organization to leverage best-in-class practices across the globe
• Provide BD Excellence expertise to facilitate and aid in the deployment of strategic plans, ensuring alignment through cascading Key Performance Indicators (KPIs) top-down and bottom-up
• Partner with BD Excellence Office in the development of BD Excellence tools and processes that will enable best in class execution, driving tool utilization and best practice adoption across the organization
• Own the deployment of BD Excellence tools and the roll out of standardized methodologies to

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