Virtual Learning Producer

BDE Virtual Learning Producer

Client is seeking an experienced Learning Virtual Producer to deliver high-quality, engaging virtual and hybrid learning experiences across the enterprise. This individual contributor role operates at the Manager / Senior Manager level and is accountable for the end-to-end production of live virtual learning programs, for Client Excellence virtual learning events.

The ideal candidate is a virtual production expert who ensures seamless execution, elevates learner engagement, and enables facilitators to deliver impactful learning experiences. This role is critical to scaling Client Excellence Academy's learning strategy through operational excellence, and exceptional learner experience.

The primary responsibilities will include:

• Own end-to-end production of virtual instructor-led (vILT), hybrid, and large-scale Client Excellence learning programs
• Sets production standards, playbooks and quality thresholds.
• Lead live session execution, ensuring high-quality, seamless delivery aligned to Client Excellence standards
• Conduct technical rehearsals and dry runs to ensure facilitator and speaker readiness

• Serve as subject matter expert on virtual platforms (e.g., Class for Teams, Microsoft Teams, Miro) and account management.
• Configure and manage session environments, including breakout rooms, polling, chat, and collaboration tools
• Maintain standardized templates, settings, and best practices for consistent delivery
• Troubleshoot technical issues in real-time and implement preventative solutions

• Partner with facilitators, Certified Practitioners and SMEs to optimize delivery for virtual environments
• Provide coaching on engagement techniques, virtual tool utilization, and effective virtual presence
• Ensure facilitators are fully supported to focus on content delivery

• Design and implement interactive elements to drive participation and engagement
• Monitor learner interaction and adapt in real time to maintain session effectiveness
• Apply best practices in adult learning and virtual engagement to enhance learning outcomes
• Support inclusive and accessible learning experiences for global audiences

• Analyze learner feedback and engagement data to refine delivery approaches
• Contribute to the development of scalable standards, templates, and playbooks

• Partner with instructional designers to translate learning designs into engaging virtual experiences
• Influence and establish standards for virtual learning delivery across Client
• Serve as a trusted advisor to stakeholders, enhancing the effectiveness of enterprise learning programs
• Elevate the overall quality and consistency of virtual learning experiences across the organization

• Bachelor's degree in Learning & Development, HR, Business, Information Systems, or related field (or equivalent experience).

• 5–10+ years of experience in virtual learning production, digital learning delivery, or related field
• Demonstrated experience managing live, high-visibility virtual sessions, including executive-facing programs
• Advanced proficiency in platforms such as Class for Teams, Microsoft Teams, and Miro
• Strong troubleshooting and technical problem-solving skills in live environments
• Excellent communication skills with the ability to interact effectively with senior stakeholders
• Proven ability to manage multiple priorities in a fast-paced, global environment

Preferred Knowledge & Competencies

• Experience in enterprise Learning & Development, sales enablement, or capability-building organizations
• Familiarity with engagement tools such as Miro, Mentimeter, or similar platforms used to enhance interactivity
• Certifications in virtual facilitation, digital learning, or instructional design
• Experience working in a matrixed, global organization
• Ownership & Accountability – Drives end-to-end execution with precision and reliability
• Influence Without Authority – Builds strong partnerships across facilitators, stakeholders, and program teams