Director, MLR Excellence & Digital Enablement

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BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of Med Tech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

The Director, MLR Excellence & Digital Enablement leads BD’s transformation of Medical, Legal, and Regulatory (MLR) review through the integration of digital platforms, AI-enabled solutions, and standardized global processes. Responsible for advancing MLR efficiency, compliance, and scalability by driving technology adoption, workflow optimization, governance, and data-driven decision-making across the enterprise.

The Director will own the process standard itself. That means the SOPs, the cycle-time and quality metrics, the dashboards that make rework visible to business unit and regional leadership, and the root-cause analysis that tells us where the time actually goes before anyone redesigns anything. Regional adoption is a crucial part of the job: the measure of success is that regions use the central capability instead of building local equivalents.

The Director partners across Marketing, Legal, Regulatory, Medical, and Commercial teams and operates as a global center of excellence leader, enabling consistent ways of working across Businesses and Regions.

Success Profile

Success will be demonstrated through:

• Own BD’s global end-to-end MLR process standard, spanning content review and approval, localization and translation, and in-region and in-country approval, together with the operating documentation behind it.

• Autonomous approval running in production for low-risk content categories, with the rules, thresholds, audit trail, and signature handling agreed with Regulatory Affairs and operating across regions.

• A 90% reduction in the overall approval timeline from content creation to in-market approval, measured against a published baseline.

Key Responsibilities

• Define and execute the MLR technology and process roadmap, aligning business requirements with regulatory and compliance objectives.

• Lead implementation and continuous optimization of AI-enabled content review, automation, and workflow management solutions.

• Establish and govern standardized MLR processes, operating procedures, metrics, and performance dashboards across business units and geographies.

• Drive process harmonization, simplification, and continuous improvement to reduce cycle times while maintaining compliance and quality standards.

• Partner with Regulatory, Legal, Medical, IT, and Marketing stakeholders to enhance end-to-end content approval workflows and user experience.

• Leverage data analytics and process intelligence tools to identify bottlenecks, monitor performance, and accelerate review effectiveness.

• Champion emerging technologies, including generative AI, machine learning, workflow automation, and digital collaboration platforms to modernize the MLR ecosystem.

• Build organizational capabilities in digital fluency, AI adoption, process excellence, and change management.

Skills and Competencies

• MLR governance, compliance, and operational excellence

• AI and advanced automation technologies

• Workflow and business process design

• Data analytics and process intelligence

• Digital product and platform management

• Change leadership and technology adoption

• Agile delivery and continuous improvement

• Cross-functional stakeholder management

Education, Qualifications, and Experience Education

• Bachelor’s degree required

• MBA or advanced degree preferred

Experience

• 10+…