Sr. Global Account Manager

Position Purpose

The Sr. Global Account Manager is a senior‑level industry expert responsible for leading and expanding PGL’s most strategic global customer relationships. The role combines executive‑level account leadership, strategic sales development, and operational excellence to deliver comprehensive, end‑to‑end logistics solutions across international markets.

The Sr. Global Account Manager serves as the primary liaison between PGL and high‑profile global clients—collaborating with senior stakeholders (COO, supply chain executives, operational leaders) to ensure world‑class service delivery, continuous improvement, and proactive production and performance management.

This position drives revenue growth, strengthens long‑term partnerships, engineers scalable solutions, and integrates customer requirements into PGL’s global operations.

• Lead the strategy along with the Executive Sponsors, development, and performance of major global accounts, acting as the senior point of contact for multiple levels of client stakeholders.
• Build and maintain long‑term partnerships while identifying expansion opportunities and new markets.
• Consult with clients to resolve issues, provide ongoing support, and ensure overall customer satisfaction and retention.
• Monitor customer needs, industry trends, and market intelligence to align PGL services with global demand.
• Develop and execute strategic sales plans and revenue targets for assigned global accounts.
• Prepare proposals, RFP responses, pricing schedules, quotes, contracts, and sales forecasts.
• Collaborate with sales teams and leadership to create solutions that drive margin, competitiveness, and operational efficiency.
• Conduct business reviews, analyze profitability, and recommend adjustments to maximize account performance.
• Ensure successful execution of global logistics solutions, including contract logistics, wholesale and e‑commerce fulfillment, transportation, and delivery programs when applicable.
• Collaborate with operations leaders to integrate customer requirements into PGL’s systems and processes.
• Evaluate operational reports to improve efficiency, mitigate risk, and elevate service quality.
• Participate in carrier management processes, including performance evaluation and selection.
• Define, document, and maintain SOPs that meet or exceed client specifications.
• Drive continuous improvement initiatives across fulfillment, production, inventory, and transportation operations.
• Troubleshoot system and operational issues, implementing proactive controls to prevent recurrence.
• Engineer tailored logistics and fulfillment solutions to meet evolving customer and industry demands.
• Oversee real‑time operational planning and ensure consistent communication between clients and internal teams.
• Coordinate delivery execution across global and local market networks.
• Monitor daily KPIs, performance metrics, and service commitments, accounts receivable, ensuring timely updates and transparent communication with customers.
• Assess and understand client technical requirements to recommend system configurations or operational setups.
• Prepare and deliver technical presentations and solution demos.
• Provide technical and non‑technical support in solution deployment, system use, and product knowledge.
• Collaborate with engineering resources to develop custom solutions that reduce cost or improve performance.
• Maintain complete account documentation, activity logs, business reports, and forecasting analytics.
• Track client trends, operational results, and market shifts to inform leadership and support strategic planning.
• Support development of custom KPIs, reporting dashboards, and performance scorecards.
• Partner with internal departments—including operations, sales, and talent acquisition—to align resources with client needs.
• Assist in recruiting and training efforts by providing industry insights, operational context, and selection guidance.
• Train internal teams on SOPs, customer expectations, and best practices in global logistics and service delivery.
• Attend industry trade shows, seminars, and customer site visits to stay informed on global logistics trends and technologies.
• Investigate…