Implementation Manager

Implementation Manager

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This role offers you the opportunity to showcase your project management expertise and technical skill to make a direct impact at the largest wholesale data center provider in the world. As Implementation Manager, you will assist and provide technical oversight and guidance to local property engineering teams through your project management and task tracking activities. Working cross‑functionally with our Property Management, Technical Operations, and Sales teams, you will coordinate the deployment and installation of equipment and infrastructure within a data center or colocation environment.

It will be your mission to ensure these deployments are completed on time, on budget, and error‑free. If you are eager to work on multiple projects in a dynamic, fast‑paced environment, we look forward to hearing from you.

Position Title:

Implementation Manager

The Implementation Manager’s primary responsibility is project management of customer implementations in a raised‑floor data center environment. This typically includes the installation of racks, electrical distribution, cages, containment systems, and data cable infrastructure. The Implementation Manager will manage multiple simultaneous projects across several data centers in their region using standard project and construction management best practices.

• Create a project plan for each customer deployment.
• Track the deployment and update the project plan.
• Create a bill of materials and scope/spec for each sub‑trade required to implement the customer requirements.
• Provide a budget‑to‑actual cost analysis for each project.
• Coordinate the work with the local property team, ensuring the local team has all required information to bid and purchase any outstanding contracts.
• Manage existing supply chains and make recommendations for improvements.
• Manage supply chain inventory against outstanding projects/orders.
• Track vendor‑managed inventory (VMI) against outstanding orders to ensure inventory levels are maintained.

• Manage material vendors and contractors.
• Work with VMI to track and maintain appropriate inventory levels.
• Develop SOWs, review and coordinate pricing and contracts with local property teams.
• Manage, direct and coordinate the activities of internal or contracted personnel or third parties providing services or performing work for the deployment projects.
• Qualify vendors and implement procurement procedures including tendering projects, using RFPs, purchase orders, and cost‑tracking templates.
• Obtain and negotiate pricing for services in conjunction with the Real Estate Manager and/or Regional Technical Operations Manager.
• Track vendor performance against contracts and SLAs.
• Provide a point of escalation for local property teams and support vendor and contractor disputes and issues.

• Provide technical and project oversight and support to the property and manager data center operations.
• Provide technology and process training for local teams.
• Coordinate with vendors and contractors to provide trade and product‑specific training for local teams.
• Provide issue resolution, expedite orders, and facilitate cross‑functional communication such as coordination of customer change requests.

• 3-5 years’ experience in the deployment of fixtures and infrastructure in a raised‑floor data center environment (preferably in the Telco, Colo, or Hosting industry).
• Expert level knowledge of rack, cage, electrical distribution, and data cable infrastructure.
• Bachelor’s degree (BA/BS) or equivalent experience required.
• PMP certification preferred.
• BCSI or other data center‑specific certifications desired.
• Expert level knowledge in reading/interpreting construction plans, one‑line drawings, and construction specifications.
• Experience working with material vendors and inventory management/VMI.
• Ability to create specifications and scopes of work.
• Expert level proficiency in MS Productivity tools, including Word, Access, Excel, Visio.
• Expert level proficiency…