Regional Manager North America

Overview

• The Regional Manager North America for Ground Operations will be responsible for coordination and oversight of Atlas activity in the Region. Providing guidance to the company with regards to new and existing regulatory issues as well as maintaining safe, compliant, and timely operations. This individual will coordinate closely with our local regional staff, and regulatory agencies to foster a beneficial long-term relationship and ensure compliance.
  
  Serve the company by providing direction and leadership to the station personnel in the region to meet the corporate objectives and metrics. Monitor and communicate with all stations in the region to ensure all customers, vendors, ground handlers, and company personnel meet or exceed all company policies or procedures. To lead on and support Ground Operations in executing the corporate strategy and various initiatives relating to station operations and ground services.
  
  To drive operational excellence and service delivery by partnering with regional stakeholders to provide clarity, guidance and support on the set performance targets and established matrix. To serve as an extension of HDQ in the region and in support of the departmental and corporate strategy. This role has a responsibility to contribute to the company’s safety policy and vision. The role oversees the station operations in the region related to both cargo and passenger operations.

• Be accountable for the performance of the region related to safety and security
• Conform to the required safety and security standards, meet all company, local, international aviation, authority and legal requirements
• Oversee all safety issues in the region relating to station operations, specifically but not limited to handling of dangerous goods, ground operations, including aircraft ramp and warehouse activities, and those activities in support of our flight operations
• Partner with the Station Manager to oversee each station’s Emergency Response Plan (SERP)
• Champion the focus on operational safety and security across the various types of operations
• Serve as a liaison with the local Civil Aviation Authority and represent the company’s interests
• Ensure stations are performing at the highest level and meeting the corporate audit requirements
• Ensure all station activities around the operation consistently run smoothly and effectively

• Ensure all station activities around the operation consistently run smoothly and effectively
• Lead and manage all aspects of the operations in the region to give Atlas Air a competitive edge in terms of service quality
• Establish ground services standards across the region in accordance with corporate Key Performance Indicators and develop workable strategies to achieve and maintain these standards in each station
• Manage all auxiliary services within the region to deliver a consistent and high quality level of service at all stations, on and offline
• Lead and drive operational excellence by using available service performance tools and established Key Performance Indicators and Service Level Agreements
• Partner with regional support teams and managers to set SMART goals targeting specific performance areas
• Service as a liaison and as an extension of the Customer Service group to support the key customer base and company brand
• Responsible for the operational performance within the Latin American Region
• Leads and coordinates the activities of the region.
• Conducts operational meetings with regional based customers and other customers as required.
• Establishes effective controls and procedures to drive individual accountability.
• Monitors and communicates with all stations in the region to ensure that all customers’ vendors, and ground handlers meet Atlas Air standards, including areas of safety and security.
• Provides regional feedback and direction relating to service initiatives, and other areas that may have an effect on the service quality
• Oversees the costs related to the region and mitigates financial risks
• Develops and recommends policy, procedures and actions to achieve and maintain high levels of customer service…