Ocean Export Coordinator

3 days ago Be among the first 25 applicants

This range is provided by Trans Group Express, Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$25.00/hr - $28.00/hr

About Scan Global Logistics At Scan Global Logistics every person has an opportunity to unlock potential. We are a full-service global logistics provider present on all continents. By bringing a human approach to everyone, everywhere, we make the world a little less complicated. At the core of our DNA is a ‘can-do-attitude’ and the willingness to always walk the extra mile to find the right logistic solution whether by road, rail, ocean, air, or any other modes of transportation.
Our culture is based on our four virtues:
respect, integrity, entrepreneurship, and fun
.
This is a direct hire, full time, on-site position based in Franklin Park, IL
.

As the Ocean Export Coordinator
, you will be responsible for the processes and procedures used in ocean export or ocean freight forwarding activities. This individual must ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Export Department.

• Demonstrate strong emphasis on customer satisfaction per company policy.
• Must possess a comprehensive understanding of the Export & Import Regulations or other government agency regulations that govern exports.
• In-depth understanding of the Ocean Export process, EEI, and NVOCC / Non-NVOCC.
• Complete process of ocean shipment, including arrangement for pick-up or inbound transportation, booking, timely document preparation (bill of lading, invoicing, certificate of origin, export declaration and/or AES, if applicable), follow-up with tracking and tracing to final destination.
• Receive, review, and ensure documentation is accurately processed, distributed, and released to carriers, customers and agents in a timely manner.
• Obtain and create quotes for shipments and source the best method of transportation, communicating with overseas agents to ensure proper pre-alerts and documents.
• Uphold strong and professional relationships with ocean intermediaries, transportation agencies and sales. Take booking requests, ensure bookings are made at current and accurate rates, consolidate and route shipments based on local office procedures from departure, arrival, customs clearance, PODs, etc.
• Continue to export different options to reduce costs and increase revenue.
• Arrange and book steamship shipping and ensure shipments are pre-alerted in a timely manner once on-board notifications are confirmed.
• Prepare and review export documents such as shipping instructions, certificates of origin, and other cargo-related files.
• Arrange for container pickup and return to shipyard.
• Coordination of daily shipments (documentation, monitoring, arranging pick-up/dispatching, communicate with carriers and issuing invoices etc.)
• Communicate/correspond with vendor, shipper, customer carrier, overseas agents, freight forwarders, customs broker, local pickup and delivery companies etc. in a timely manner, to include pre-alerts, rate requests, shipment status, etc.
• Track and trace shipments providing updates to clients and sales.
• Responds to emails and rate requests in a timely manner, assisting local sales efforts.
• Review standard operating procedures to ensure compliance, FMC, Quality Assurance Standards, TAPA, and IMDG, ISO, Customs, etc.
• Understand department process flow, looking for best practices to improve operational efficiency and productivity.
• Complete all inbound/outbound moves; this includes, but is not limited to, ITs and permits to transfer.
• Assist as backup for alternate accounts.
• Escalation of problems to Management when necessary.
• Perform any other duties that may be assigned by the Department Manager.

• Customer service oriented.
• Attention to detail.
• Problem solving attitude.
• Active Listening.
• Telephone Etiquette.
• Basic Software Skills (Ms. Office & Ms. Excel).
• Basic Computer Skills.
• Problem solving attitude, willing to resolve problems that arise in the movement of…