Teller, Customer Service​/HelpDesk

As a Teller, you will serve as the primary point of contact for members at Indiana Members Credit Union, ensuring a positive and efficient banking experience. Your role is critical in processing a variety of financial transactions accurately and securely, including deposits, withdrawals, and payments. You will be responsible for maintaining the integrity of cash handling procedures and adhering to regulatory compliance standards.

Additionally, you will identify member needs and provide information about the bank's products and services, contributing to customer satisfaction and retention. Your attention to detail and excellent communication skills will help foster trust and build lasting relationships with members.

• Process various member transactions – deposits, withdrawals, loans and credit card cash advances, various types of loan & credit card payments, money orders, cashier checks, corporate checks, crossing, selling other products, update members accounts, handle members problems & complaints, wire transfers, complete payroll deduction forms, direct deposit forms
• Access safe deposit boxes when applicable
• Handle and maintain security of large amounts of cash
• Communicate with all back‑office departments for assistance and member requests
• Open and close various types of accounts, certificates, etc.
• Create/order ATM/Debit cards for members
• Process stop payments, print statements and histories for members
• Remote Capture of checks
• Balance cash drawer daily
• Assist with night deposits and ATM deposits
• Other duties in the branch may include counting cash delivery, balancing ATM, filing, keeping teller area and branch clean and organized, help with “end of day” duties, stocking lobby with supplies

• Fluent in the English language
• Basic computer and technology skills
• Attention to detail, maintain adaptability, flexibility and organizational skills
• Excellent interpersonal and customer service skills
• Honest, accountable, maintains confidentiality
• Skilled in use of core system, CRM and imaging once training is completed

None

Retail branch

• May require standing or sitting for an extended period of time
• Extended period of time viewing computer monitor
• Handling – ability to touch, feel, lift, operate and control equipment, tools and objects with the hands
• Reaching
• Carrying, lifting up to 25 lbs.

Minimal to none

• High school diploma, GED or equivalent
• Previous cash handling and customer service experience

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.