Warranty Specialist

THIS POSITION IS ONSITE About us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Handles E2E warranty related activities including data input, processing, and maintenance of warranty databases. Create NCRs, process Freight Claim and RMAs. Supports customers by processing warranty claims, answering warranty claims related questions. Communicates with suppliers on warranty related issues. Collaborates with various operations teams to research and resolve warranty issues. Coordinates with Accounting to process payments for warranty claims and helps perform other day-to-day tasks including create requisitions and prepare reports.

• Approve claims with a value of up to $1000.
• Be able to process all extended warranties
• Identify RMA/Warranty issues and communicate to Quality Engineer or Quality Manager.
• Perform E2E Warranty process (From claim submission in GP CRM to issuing credit to customer)
• Perform various additional assignments.

University degree and 1 year suggested minimum experience, or 2-year degree and 6 years suggested minimum experience, or equivalent combination of education and experience.

• Be proficient in Excel, Word and Outlook
• Excellent verbal and written communication skills.
• Ability to lift up to 40 lbs
• Self-motivated, results-oriented and possess a strong sense of urgency.
• Strong time management and organization skills.
• Highly customer-focused and able to manage multiple priorities.

HIRING HOURLY RANGE: $25.19-$32.00 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at