IT Help Desk

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Join the Malarkey team, innovators in roofing technology with pioneering rubberized asphalt shingles designed for superior durability and sustainability. At Malarkey, we take pride in our most important asset - our employees.

We’re seeking a IT Help Desk who's ready to be part of our mission to manufacture and deliver innovative, performance-driven building products with unmatched service and integrity. Our focus is creating longer-lasting, environmentally responsible roofing solutions that can withstand all weather conditions.

Job Title: IT Help Desk|
Req : 17552 |
HR Contact: Jonathan Stone|
Location: Building Envelope - Franklin, IN

The Information Technology (IT) Helpdesk Technician provides technical and troubleshooting assistance related to computer hardware and software, mobile devices, and other tech tools impacting Plant Production, Logistics, and IT Services.

• Responsible for adherence to company policies, including safety and the use of personal protective equipment.
• Responsible for adherence to the company’s Acceptable Use and Information Security Policies.
• Utilizes helpdesk ticketing software to monitor IT helpdesk requests and responds quickly and effectively.
• Monitors IT helpdesk requests and responds quickly and effectively.
• Collaborates with the Managed Service Provider (MSP) under contract with Malarkey Roofing.
• Works with software and telecommunications vendors to resolve on-site provider issues.
• Collaborates with IT Dept to resolve broader software and networking issues affecting the local area network and employees.
• Assists the IT Department and Human Resources with onboarding new employees and employee separation tasks.
• Assists with maintaining and developing core best practices.
• Assists with managing hardware and peripheral device inventory levels at the local site.
• Demonstrate a commitment to communicating, improving, and adhering to health, safety, and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.

Education: An associate degree or higher in an IT-related discipline is required

Field of Study Preferred: IT

Required

Work Experience:

1-2 Years

Travel Requirements: N/A

Additional Requirements:

• Successful candidates must adhere to all safety protocols and proper use of Amrize-approved Personal Protection Equipment (PPE), including but not limited to respirators. Employees who are required to wear respirators must be clean-shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.

• Competitive wage: $18.22-$24.62/hr
• Retirement Savings:
  Choose from 401(k) pre-tax and/or Roth after-tax savings
• Employee Stock Purchase Plan
• Medical, Dental, Disability, and Life Insurance
• Holistic Health & Well-being programs
• Flexible Spending Accounts (FSAs) for health and dependent care
• Vision and other Voluntary benefits and discounts
• Paid time off & paid holidays
• Paid Parental Leave (maternity & paternity)

Amrize is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We thank all applicants for their interest; however, only those…