Systems Administrator II

JOB SUMMARY: Under direct supervision of the Director of IT, provides advanced technical support for all Kentucky Downs computer-based systems; network infrastructures; telecommunications and data communication infrastructures; desktop workstations, operating systems, and desktop applications; backup/recovery systems; and virus control programs and systems.

• Responsible for deployment of all new PC hardware, printers, and desktop application software.
• Installs and supports productivity tools including but not limited to Microsoft Office, Sage MAS
  90, etc.
• Performs installs, upgrades and maintenance on servers, workstations, laptops, and printers.
• Monitors current virus threats to ensure network is up to date on needed software.
• Performs backups of business data.
• Manage ticketing system
• Supports phone system and cell phones, InTune Mobile Management.
• Takes initiative to develop and implement solutions to problems that result in a more efficient and cost-effective systems and/or procedures.
• Works with consultants and/or vendors involved in system implementations to ensure compliance with project contracts and to ensure scopes of projects are completed.
• Responsible for being on call for support of critical systems 24 hours per day/7 days per week.
• Provides consultation to users in the selection of appropriate PC and/or printer hardware for their specific application needs.
• Complies with all policies and procedures, rules, and regulations.
• Performs other duties as required.

Must have a minimum of an Associate Degree in Information Technology, MIS or equivalent from an accredited college or university. Bachelor’s Degree preferred but not required. In lieu of degree, 4+ years of relevant experience will be considered. Industry certifications preferred but not required.

• Knowledge of computer science and the methods, techniques, practices, and procedures utilized in computer programming.
• Knowledge of Linux and maintenance of Linux systems.
• Knowledge of the capabilities and limitations of hardware.
• Knowledge of information systems, technologies, and applications.
• Knowledge in basic operation/support of VOIP Phone systems. (FreePBX)
• Knowledge in the supporting Point of Sale systems. (Agilysys)
• Knowledge in all phases of PC hardware setup, configuration, and routine support.
• Knowledge in all phases of desktop system troubleshooting, repair, and problem remediation.
• Must be proficient in basic systems support of Microsoft Windows 2008, 2012, 2016 and 2022 Server Operating Systems.
• Must be proficient in the setup and administration of Office 365 Administration specific Azure AD with Ad sync
• Must be proficient in support, update and administration of Microsoft desktop operating systems including Windows 10, and Windows 11.
• Knowledge in use of various virus control software applications, i.e., Malware Bytes and email filter.
• Knowledge in technical support and administration of comprehensive virus control program.
• Knowledge in support and administration of comprehensive backup/recovery procedures. (Synology)
• Knowledge in supporting data communications infrastructures and related hardware/software.
• Ability to communicate effectively both verbally and in writing.
• Ability to analyze situations and adopt appropriate courses of action.
• Ability to work independently and efficiently under stressful conditions, make solid decisions, and exercise independent judgment.
• Ability to isolate system problems quickly and take proper corrective action.
• Ability to understand and translate technical terminology and reports into a clear and logical format.
• Skill in presenting and explaining technical information to others.
• Skill in reviewing and interpreting complex technical documents, manual, journals, and instructions.
• Skill in system troubleshooting and problem-solving.
• Knowledge of PFsense
• Knowledge of Mesh Networking
• Knowledge of Routing (BGP)
• Knowledge of Docker/Containers.
• Additional training may be required as part of position. All training must be completed within calendar year of assignment.

While performing the duties of this job, the…