Dispatch Supervisor

Overview

The Dispatch Supervisor will be in charge of planning the utilization of the drivers assigned to the NFI Drayage business as well as managing the dispatchers assigned to that NFI Drayage business.

• Provides load planning, driver scheduling, and dispatch duties using both Dedicated Fleet drivers and Owner Operators.
• Maintains positive and encouraging working relations with all dispatchers and drivers.
• Provides constant communications of service issues to appropriate personnel and departments, both internal (NFI) and external (customer).
• Provides daily and weekly performance/KPI data reports to both internal and external parties.
• Manages and maintains driver payroll via the dispatchers.
• Receives inbound phone calls from carriers, drivers, or shippers that have a need for information related to their order, including providing addresses or directions to a given location.
• Utilizes drayage TMS systems to address issues and document interaction with client and internal parties.
• Knows when to bring in a third‑party carrier that can provide the necessary services to deliver on‑time service to the customer.
• Assists and provides coverage throughout departments during vacations, holidays, and irregular work schedules.
• Deals directly with third‑party carriers for tracking and tracing via online tracking tools or telephone contact.
• Follows the specific escalation process in the event of major service failure or issue.
• Responds promptly to driver or carrier needs.
• Provides the sales and carrier representatives with real‑time information where required.
• Accurately and timely enters load status into the operation system.
• Assists with implementing NFI’s safety, security, and labor policies.
• Ensures accurate and timely completion of daily and weekly tasks.

• High school diploma, general education degree, or equivalent.
• Minimum 10 years of experience with drayage or harbor business.
• Bi‑lingual – English and Spanish.
• Types 35 or more words per minute.
• Knowledge of customer service principles and practices.
• Communication skills – verbal and written.
• Listening skills.
• Customer‑focused team player.
• Time‑management skills.
• Computer knowledge of Outlook, Gmail, and MS Office (Word, Excel, PowerPoint, etc.).
• Well organized with high attention to detail and accuracy.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

41 CFR 60‑1.35(c)

LA County Applicants:
The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.

PC‑521