Dental Treatment Coordinator

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Full Time Regular Franklin, MA, US

8 days ago Requisition

Salary Range: $25.00 To $36.00 Hourly

Reports to:

Operations Manager

Three years dental front desk experience

Experience in an orthodontic or periodontic practice preferred

• Ensures that ortho schedule is filled accurately. Checks schedule a week in advance to ensure accuracy.
• Oversees scheduling and conducts the non-clinical portion of all consultation appointments.
• Works with clinicians and Operations Manager/scheduler to accommodate changes in schedule.
• Maintains information on overdue ortho adjustment appointments; schedules as soon as possible.

• Ensures that insurance information, contracts and financial arrangements are correct and completed in a timely fashion for patients beginning treatment.
• Responsible for financial arrangements for Invisalign patients.
• Sends pretreatment estimates to insurance companies.

• Monitors numbers and conversion rates for starts, new patients, consults, recalls, dismissals and generates weekly and monthly reports; follow up as needed.
• Works with clinicians on goals, i.e. number of starts expected
• Generates monthly production reports.
• Follows up on patients who have had consults and not booked starts.
• Works with Operations Manager or her designee to ensure accurate information on patients who have been asked to schedule initial appointments. Follow up as needed.

• Completes other duties as assigned.

• Demonstrates exceptional human relations skills
• Ensures complete patient care in an atmosphere of timeliness and quality
• Maintains outgoing, friendly attitude with patients and staff even under pressure
• Works well with interruptions
• Is able to effectively manage multiple priorities
• Has knowledge of orthodontics
• Completes tasks in a timely manner
• Supports doctors'/ managers' leadership
• Exhibits professional behavior
• Sets appropriate examples for employees to follow
• Works well with doctors, administrator, managers, supervisors and colleagues
• Prioritizes tasks well
• Handles conflict well
• Evaluates situations and makes decisions
• Stays current with trends in her field
• Keeps stress level low and morale high
• Asks for assistance when needed
• Is flexible in her schedule to meet needs of CDA