Customer Service Representative

Overview

Location: Remote, with occasional in-office presence required for technical issues.

Candidates must be located within one hour of any of the following locations:

• Urbandale, IA
• Franklin, MA
• Houston, TX
• Tampa, FL
• Miami, FL

Duration: 11-month contract

Start Date: 3/2/26

The role supports primarily inbound calls, assisting callers with making their elections, answering questions about upcoming changes, and providing support regarding their pensions
.

• Candidates should have a high school diploma or equivalent
  .
• Experience with pensions
  , working in an office environment, and prior call center experience are preferred but not required.

Training & work will be remote; however, they may need to go into the office if there are technical issues. (assuming they live within 1 hour of the office) Candidates need to have a quiet/professional space to take calls and work with no distractions or background noise.

Below are some additional requirements...

• Internet speed of at least 50 Mbps or greater
• Hardline connection via Ethernet to the internet (so no WIFI)
• No planned time off during training/nesting. (
  March 2nd thru 31st
  )
• Ability to work between 7:45 am and 6 pm CST. Everyone will be scheduled for an 8-hour shift between these times with a 30-minute break and two 15-minute breaks. All breaks and lunches are scheduled, and workers are expected to adhere to these set schedules.
• Occasionally, overtime may be required
• Basic computer skills. Will be required to navigate between multiple screens, search for information in our knowledge base, create notes at the end of each call, some typing, etc