Specialist, Customer Experience

Job Title:

Specialist, Customer Experience.

Reports To:

Supervisor, Customer Experience.

Position Location:

Franklin, MA. FLSA Status (Exempt/Non-Exempt):
Non-Exempt.

Support sales team through various order processing procedures to provide the highest level of customer satisfaction.

• Process incoming customer calls requiring orders, price quotations, product availability, order status, etc.
• Process all incoming sales orders including phone, web, email, EDI into ROI.
• Generate quotes on stock products.
• Complete all required shipping documentation for proper delivery of foreign orders.
• Perform invoicing as required including adding freight charges and billing customers.
• Process all credit card orders.
• Process daily incoming company mail.
• Provide administrative support for Sales Support, Sales, etc.
• Adhere to all ISO 9001 policies and procedures that govern our business.
• Perform other duties as assigned.

• High School Diploma, GED, or equivalent experience.

• 0–1 years’ prior relevant experience.

• Ability to interact with customers in a professional manner.
• Basic computer skills including Microsoft Office.
• Excellent communications and customer service skills.
• Good organizational and team-related skills.
• Thrives in a fast-paced, collaborative environment, efficiently works under pressure, within deadlines or other time essential constraints.
• Excellent communication skills, both written and verbal, to clearly and concisely communicate to all levels of the organization.
• Strong work ethic and an ability to excel within a rapidly changing and growing organization.

• Salary Range: $18–$19 per hour, depending on location, experience, and qualifications.
• Benefits coverage begins day 1, including the following:
• Medical, Dental, Vision Insurance
• Disability Insurance
• Life Insurance
• 401(k) company match
• Paid Time Off (15 days annually)
• Paid Holiday time (10 company-designated days)
• Tuition Assistance
• Additional benefits available with company package.

This position has not been approved for relocation assistance.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all of the duties and responsibilities associated with it.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.