Customer Service Representative – Manufacturing

Customer Service Representative – Manufacturing

Location:

Franklin, MAPay:
Up to $30 per hour, depending on experience

Schedule:

Monday–Friday, 8:00 a.m.– 5:00 p.m.Work Arrangement:
Fully onsite

The Panther Group is seeking an experienced Customer Service Representative to join a growing industrial manufacturing organization in Franklin, MA.This position manages customer accounts from quote and order entry through shipment and delivery. You will partner with customers, outside sales representatives, and internal operations teams to provide timely updates, resolve order-related issues, and support an exceptional customer experience.

The ideal candidate has customer service, inside sales, order management, or account support experience within an industrial, manufacturing, distribution, or technical product environment.

Key Responsibilities Manage assigned customer accounts from order entry through shipment and delivery

Communicate order status, expected delivery dates, shipment tracking, and follow-up information to customers

Enter and maintain customer orders, account details, and related information within the ERP system

Prepare product and service quotes based on customer requirements

Respond to customer inquiries, order changes, expedite requests, and delivery concerns

Proactively communicate potential delays, changes, or order issues to customers and internal teams

Partner with outside sales representatives to support a dedicated customer base Coordinate with purchasing, manufacturing, shipping, and other internal departments to support on-time delivery

Assist customers with product selection and recommend appropriate products, services, or solutions

Develop and maintain a strong technical understanding of the company’s products

Identify customer needs and present complementary products or solutions when appropriate

Follow up on new leads and help identify potential customers within an assigned territory

Build and maintain strong relationships with customers and internal business partners

Review customer activity, order, and sales reports to identify trends or outstanding needs

Support established customer service levels, on-time delivery goals, and quality metrics

Participate in ongoing product and technical training

Contribute to improvements in order accuracy, response time, and the overall customer experience

Qualifications

High school diploma or equivalent required

Bachelor’s degree preferred but not required with relevant experience

At least four years of experience in customer service, inside sales, technical sales, purchasing, account management, order management, or a related sales-support environment

Previous industrial experience is required

Manufacturing or distribution experience is strongly preferred

Experience managing customer orders, quotes, shipments, delivery schedules, or product inquiries

Experience using an ERP, CRM, order-management, or similar business system

Proficiency with Microsoft Excel, Outlook, and Word Ability to learn and understand technical or industrial products

Excellent written and verbal communication skills

Strong organizational skills and attention to detail

Ability to manage multiple customer accounts, orders, deadlines, and follow-up activities

Strong analytical, problem-solving, and relationship-building abilities

Ability to succeed in a high-volume, fast-paced environment

Ability to work effectively both independently and with cross-functional teams#ZRPOF#INDPROF