Member Service Representative, Franklin, MA, Part-Time, Onsite

Schedule

Thurs/Friday 10:30‑7:30, Saturday 8:30‑3:30 (22.5 hrs)

Contribute to DCU's success by sharing and supporting business goals. Identify members' needs, provide service excellence and help members achieve their financial goals.

• Identify the financial needs of new and existing members by building rapport and establishing strong business relationships; educate and cross‑sell appropriate products and services, make qualified referrals and achieve assigned sales goals.
• Understand and explain all DCU products and services. Open new memberships, accounts and loans utilizing established guidelines and self‑service options and conduct Notary Public services.
• Utilize established guidelines to obtain Lending Authority, process loan requests, confirm all conditions have been met and verify the integrity of the documents prior to conducting loan closings.
• Accurately process teller transactions, assist with end‑of‑day balancing, Instant Issuance and ATM balancing.
• Conduct audits of all membership applications, account maintenance forms, new account applications and completed loan files.
• Adhere to all DCU policies and procedures, which include security compliance and following guidelines intended to limit risk exposure to fraud and losses.
• May be asked to provide coverage in other DCU areas such as other branches, the Information Center or support departments.
• Continuously identify and submit efficiency and process improvement ideas.
• Perform other job‑related duties as assigned.

• High School diploma or equivalent.
• 1‑3 years related experience.
• Verbal communication skills.
• Technical skills (Word, Excel, Email).
• Bilingual skills a plus.

DCU is an equal‑opportunity employer, and we value diversity, inclusion, and equity. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

DCU is not currently offering Visa transfer/sponsorship for this position.

$21.50 per hour