Field Service Technician

Imperial Dade, 300 Financial Park Drive, Franklin, Massachusetts, United States of America •

Imperial Dade, 13 Sagamore Park Road, Hudson, New Hampshire, United States of America

Posted Tuesday, December 16, 2025 at 5:00 AM

Imperial Dade is the leading independently owned and operated distributor of food service packaging and janitorial supplies in North America. As a provider of customized supply chain solutions, we serve customers in many business-to-business market segments, including restaurants, grocery stores, healthcare, sports and entertainment, and cruise lines. Founded in 1935 and headquartered in New Jersey, Imperial Dade serves as a mission-critical partner to more than 120,000 customers through our footprint of 130+ branches.

All correspondence will come directly from Imperial Dade and not a personal email address.

Imperial Dade has a Service Repair Technician role available in Massachusetts / New Hampshire area! Join a strong and continuously evolving group, helping to continue to grow our business. If you’re eager for your next opportunity, Imperial Dade is a great place to take that next step.

The Service Repair Technician maintains and services housekeeping equipment purchased or leased by our customers.

Your hours will be from Monday - Friday from 8:00 am to 5:00 pm, with some overtime.

You will:

• Service, maintain, and repair commercial housekeeping equipment, such as carpet extractors, floor scrubbers, and vacuums
• Establish and maintain strong collaborative relationships with assigned accounts and provide excellent customer service
• Maintain up-to-date records of services performed
• Purchase parts and supplies and track inventory
• Properly demonstrate equipment to customers
• Coordinate with other departments to ensure customer satisfaction
• Continually enhance industry and equipment knowledge
• Follow safety and housekeeping procedures

You have:

• High School Diploma, GED, or equivalent experience
• A valid driver's license and a clean MVR
• Prior service repair and maintenance experience
• Electrical and mechanical experience
• Experience with commercial housekeeping equipment

We offer a dynamic environment for our more than 7,500 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.

Imperial Dade is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.

Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. We believe in assessing candidates based on their skills and experience. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.