Product Development - Sr Program Manager & Client Delivery Lead

Position Title

Sr Program Manager & Client Delivery Lead.

Product Development.

Hybrid in Franklin, MA (Tu/Th on-site).

$160K+ annually.

The Senior Software Development Program Manager & Client Delivery Lead is responsible for overseeing end‑to‑end program execution for software development initiatives while ensuring high‑quality delivery to clients. We’re looking for a practical, execution‑focused Senior Program Manager & Client Delivery Lead who thrives in a fast‑paced environment where priorities shift quickly, resources are limited, and speed matters. You’ll coordinate across engineering, product, and client stakeholders to ensure critical projects stay aligned, unblocked, risks are managed proactively, and releases are delivered on time and within negotiated scope.

The ideal candidate excels at communication, cross‑functional coordination and collaboration, and customer success. This is a hands‑on role where you’ll manage details without losing sight of the bigger picture.

• Lead planning, execution, and delivery of customer‑facing and internal software development programs across multiple work streams.
• Develop and maintain program roadmaps, delivery plans, timelines, and resource forecasts.
• Facilitate Agile ceremonies (e.g., sprint planning, demos, retrospectives) and ensure consistent application of delivery processes.
• Proactively identify risks, dependencies, and bottlenecks—driving mitigation plans with senior leaders.
• Ensure programs are delivered on time, within scope, and within budget.

• Act as the senior delivery partner for high‑value enterprise clients.
• Deeply understand client business goals, constraints, and technical environments to shape delivery strategies.
• Manage complex client expectations and escalations, ensuring transparency, accountability, and long‑term trust.
• Drive value realization and ensure program outcomes by directly supporting client business objectives.
• Present program status, risks, and recommendations to senior client stakeholders and internal leadership team.

• Facilitate smooth program execution by working collaboratively with Account management, support, engineering, product and project management, QA, and Dev Ops teams to ensure alignment.
• Mentor and coach project managers across the organization.
• Lead post‑mortems and continuous improvement initiatives, including scaling processes and improving velocity, quality, and predictability.
• Own delivery KPIs, including velocity, on‑time delivery rate, and client satisfaction.
• Collaborate with leadership to support budgeting, resource planning, and portfolio prioritization.

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field (or equivalent experience).
• 5–10+ years of experience leading software development projects/programs in fast‑paced enterprise‑level environments or in a consulting.
• Strong understanding of software engineering processes, Agile/Scrum frameworks, and SDLC methodologies.
• Exceptional relationship management and communication skills, with experience presenting to senior leadership.
• Experience working closely with client‑facing or customer success teams.
• Proven experience managing multi‑team software development programs including offshore teams.
• Exceptional skills in time management and facilitation.

• Technical fluency to understand engineering challenges and constraints.
• Experience in change management and release management processes.
• Experience in proposal writing.
• Experience with tools such as Jira, Confluence, Trello, or similar.

• Strategic thinking and problem‑solving.
• Leadership and team coordination.
• Customer‑centric mindset.
• Risk management and decision‑making.
• Excellent written and verbal communication.
• Technical aptitude and analytical thinking.
• Negotiation and conflict resolution.