Support Services Coordinator

The Support Services Coordinator is essential to the daily operations of the Pantry and works closely with the Operations Director to ensure that all operations of the Pantry are running efficiently.

This role will work closely with a team of volunteers.

Driving the Pantry Food truck, alone and/or with a volunteer to:

• Assist with pick up of donated product from our Enabled Retail partners and offsite storage locations.
• Assist with pick up weekly food order from Greater Boston Food Bank (Framingham and Walpole).
• Purchase and/or pick up weekly food needs from Restaurant Depot, BJ’s and other vendors.
• Pick up Amazon Wish List and other supplies from the Postal Center as needed.

Empty the donation bin in the morning, weigh and date check items, restock according to stocking procedures

Inspect product to ensure that safety and sanitation standards are met.

Maintain the Pantry truck (gas, scheduled maintenance, inspections, tire pressure) including submitting all records of work.

Responsible for setting up inventory for Kids Bags, Weekend Backpack and other programs.

At the direction of the Operations Director, process food drives, including recording weight, date checking and stocking according to established procedures.

Assist with Home Delivery and Weekend Backpack Delivery as needed.

Vacuum the pantry and remove trash and recycling as needed.

In the absence of the Warehouse Manager, act as the Lead Stocker.

Performs other related duties as assigned.

Comfortable learning Oasis Pro Scheduling System and provide back up to Front Desk and Lead Client Services.

Provide coverage for Pantry Client Facing roles as needed.

Provide phone coverage to process client messages, return calls, schedule client appointments.

Ability to function in a fast-paced environment while adapting to ever-changing conditions on a daily basis

Excellent Interpersonal skills

Ability to work independently and collaboratively with Pantry staff, volunteers, community partners and clients.

Excellent organization, time-management, and task-management skills

Some knowledge of food safety and transport ideal but not required

Moderate/heavy physical effort required in lifting and moving food boxes onto the Pantry truck along with moving food up and down flights of stairs throughout the day.

Must be able to routinely lift or move up to 50 pounds.

Regularly required to stand and walk.

Occasionally required to climb or balance and stoop, kneel, crouch, or crawl.

May be exposed to wet and/or humid conditions and extreme cold, including working in cooler and freezer areas.

Class D driver’s license and documentation of a clean driving record.

Delivery/driving experience in a non-profit or for-profit organization preferred.

Experience in a client facing role a plus.

The Franklin Food Pantry is an Equal Opportunity Employer.

We believe that employees and volunteers from diverse backgrounds and perspectives, and an inclusive and respectful environment enriches the organization, our community and the experience of our clients.