Branch Manager Main

• Location 387 Central Street,Franklin, NH, 03235,United States
• Base Pay $78,000.00 / Year
• Employee Type E Exempt

We will earn our customers' business every day, by being the very best at what we do.

All individuals holding positions within Franklin Savings Bank are responsible for conducting themselves in a manner consistent with FSB’s Pledge of Excellence. The Pledge of Excellence describes standards of conduct that will be consistently demonstrated with customers and coworkers. These include Accuracy, Quality Service, Professionalism, Confidentiality, Teamwork, Respect, Timeliness, Innovation, Communications, and Enjoying the Journey. All employees are expected to be familiar with the descriptions of these standards and to understand the importance of consistently demonstrating them while performing their duties.

Supervisors, managers, and officers are furthermore responsible for conducting themselves according to the standards set in The FSB Pledge of Leadership, which they are expected to have a full understanding of.

Following the bank’s Mission and Vision, this position is responsible for managing the assigned branch office in order to meet the financial service needs of customers in market area by providing efficient, accurate and professional service. The Branch Manager directly supervises assigned branch personnel and is responsible to ensure compliance with bank operating policies, procedures and outside regulatory requirements. This position is responsible for implementing various strategies to achieve branch goals as part of the bank’s overall strategic plan.

Service will be provided to new and existing customers with a consistent level of quality, recognizing the need to retain and expand our customer relationships.

This position is accountable to the Retail Banking & Branch Administration Officer.

• Responsible for executing activities that meet the sales and profit objectives for the office. Provide input to these objectives and to the manner in which performance will be measured.
• As a participant in the Retail Banking Road Map Incentive Plan, must, at a minimum, meet individual and branch performance expectations which will contribute to the attainment of department goals.
• When needed, serve as an active member of the customer service team, assess and handle customer’s banking needs, obtain and process customer/account information and transactions. Sell bank deposit and loan products and services. Actively refer customers to appropriate business lines, such as Business Development, Commercial and Residential Lending, IFA, etc. This position may include consumer loan origination and closing, account opening and safe deposit transactions.
  
  Incumbents are encouraged to actively engage in their own advancement and continued development of knowledge and job skills. Individual skill development will be supported through ongoing training and coaching.
• Accountable for the sales performance of the branch and assigned personnel. Regularly review sales reports to gauge individual and branch progress as it related to goal attainment.
• Ensure that all sales and customer service reporting information is provided on a timely basis.
• Regularly coach staff to ensure the utilization of all sales techniques, including exploring customers’ needs through the use of questioning skills and benefit statements to ensure a consistent and valuable customer experience.
• Implement strategies to achieve goals assigned to the office as established in the bank’s overall strategic plan.
• May represent the bank in the community by volunteering for various organizations that…