Program Administrator - IT; PN

Program Administrator 2 - IT (PN ) (260004NI)

Developmental Disabilities
- Central Office

Agency Contact:
Caleb Skinner, caleb.skinnero.gov

Ongoing

United States of America - OHIO
- Franklin County

Compensation: $33.32 per hour

Full-time

Union:
Exempt from Union

Program Management

Technical

Skills:

Budgeting, Computer Literacy, Customer Service, Operational and Administrative Support

Professional

Skills:

Adaptability, Attention to Detail, Continuous Improvement

Join Our Team!

The Ohio Department of Developmental Disabilities (DODD) mission is to partner with people and communities to support Ohioans with developmental disabilities and their families in realizing their version of a good life. Ohio is the heart of opportunity, and we envision Ohio as the best place in the nation for people with developmental disabilities to thrive. Our core values reflect our focus on the experience of each person we support.

• Inclusion
• Partnership
• Respect

• Relieves Deputy Director (Chief Information Officer) and Assistant Deputy Director of a variety of difficult administrative duties
• Works with ITS Management to prepare and administer budget
• Establishes and oversees maintenance of fiscal controls
• Works with ITS Client Services and ITS Systems Management to ensure all ITS assets are tracked in the central ITS asset management system, inventoried annually, and appropriately salvaged on a regular basis
• Reports all ITS budget and procurement activities weekly to CIO and Deputy CIO
• Works with software suppliers, software application owners, and Fiscal to effectively determine software supplier risk and privacy assessment thresholds, track details related to software licensing and renewals, and manage additional information needed to complete procurement and renewal requests
• Manages the division’s timekeeping reconciliation process in coordination with all ITS managers
• Prepares timesheet accuracy and completeness reports for CIO and Deputy CIO
• Reviews and manages staff augmentation vendor invoices against submitted consultant timesheets
• Trains, mentors, and oversees designated backup staff for timekeeping duties to ensure continuity of operations
• Develops, analyzes, and distributes administrative information such as budget summaries, training materials, program updates, and internal communications using approved ITS tools (e.g., DODD Insider, Ohio Buys, Vector VMS, Service Now, Microsoft Office applications)
• Serves as backup for CIO administrative workflows
• Assesses work processes regularly and recommends improvements to enhance efficiency, accuracy, and customer service
• Ensures all assigned processes are clearly documented and maintained
• Supports the agency’s call for elevated levels of customer service and turnaround
• Serves as back-up for other Program Administrators across the agency, as needed
• Redirects any requests for Information Technology Services support to the ITS Call Center and/or submits an ITS Call Center ticket on behalf of a user
• Performs other related duties, as assigned

Preferred working experience using the following tools/systems: Service Now, Ohio Buys, OnBase, and VectorVMS

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part‑time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) and Optional Deferred Compensation (Ohio Deferred Compensation)

Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

• 4 years' training or 4…