Fulfillment Associate​/Data Entry​/Documentations Specialist

Role
:
Provide superior service by analyzing customers' requests, ensuring compliance and accuracy, resolving/escalating issues, following requests through to completion, and communicating progress effectively to customers and internal teams. Will support both Transactional Corporate Legal Document Fulfillment and Service of Process (SOP) functions. Assist customers and partners with government agencies to meet compliance regulations of owning and operating a business, from starting up to closing shop and everything in between.

Reviews and submits initial filings, document requests (e.g., retrieval requests, in corporations, formations), performs status/compliance checks, and manages receipt/scanning/forwarding/retention of legal service of process. Learn the complex and comprehensive client product line and jurisdictional rules and regulations; field incoming questions timely; review and fulfill incoming requests timely; assist process servers; contribute to customer satisfaction and organizational success; participate in process improvement initiatives;

represent client within the industry and territory.

• Process state or customer documents following established Standard Operating Procedures utilizing proprietary and MS suite applications.
• Understand and follow security guidelines.
• Create process documentation.
• Assist in issue resolution with internal and external customers.
• Work with team members to assist in the training and implementation of process and policy changes.
• Assist customers, team members and/or vendors with training on products, jurisdictional requirements using a consultative approach.
• Analyze data and recommend process improvements and reporting.
• Assist in special project work as assigned.

• Minimum two years of customer service or related work experience.
• High school diploma or equivalent certification. College study preferred.
• Effective written and verbal communication skills along with the ability to manage and prioritize demands from multiple sources, external and internal.
• Proficient with MS Office Suite applications including Word, Excel, and Outlook.
• Excellent data entry and analytical skills.
• Ability to multi-task and work in a fun but driven work environment.
• Demonstrate problem solving capability in a fast‑paced, high‑energy environment.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.