Dental Scheduling Coordinator; Dentrix & Medicaid

Job Title:

Dental Scheduling Coordinator

Location:

Franklin, OH (On-site)

Job Type: Full-time

Pay: $19.00–$24.00/hour, based on experience

Franklin Dental Care & Dentures is hiring a Dental Scheduling Coordinator to own our daily schedule. Our front desk has struggled to keep the schedule accurate and full, so this hire is not a training role — it is for someone who already knows how to run a dental schedule and can prove it on day one.

These two requirements are not preferred qualifications — they are the bar for this role. Candidates without both will not be considered.

• Dentrix Experience (Required):
  You must have real, hands-on experience scheduling in Dentrix — building a provider’s day, managing recall and ASAP lists, and handling cancellations and reschedules inside the system. We will ask you to walk us through it.
• Medicaid Dental Practice Experience (Required):
  You must have direct experience scheduling for a Medicaid caseload — eligibility verification, managing no-shows and cancellations, and keeping a Medicaid schedule full. This is not the same as general dental scheduling, and we need someone who has actually done it.

• Own the
  
  Schedule:
  
  Build, manage, and optimize the daily and weekly patient schedule in Dentrix to keep the clinic running efficiently and minimize gaps or overbooking.
• Appointment Management:
  Schedule, confirm, and reschedule appointments by phone, email, and text, keeping the calendar accurate in real time.
• Recall & Follow-Up:
  Track patients due for recall or follow-up visits and proactively reach out using ASAP lists and waitlists to keep the schedule full.
• Provider Coordination:
  Communicate closely with providers and clinical staff to keep the day realistic and on track.
• Medicaid Scheduling:
  Verify Medicaid eligibility, manage a Medicaid caseload's unique scheduling needs, and reduce no-shows and last-minute cancellations.
• Problem-Solving Under Pressure:
  Catch and resolve scheduling conflicts, double-bookings, and errors before they affect patient care.

• Proven Dentrix scheduling experience (non-negotiable)
• Proven experience scheduling for a Medicaid dental or medical practice (non-negotiable)
• Someone who thrives in a fast-paced clinical environment, stays on task, and moves quickly and accurately under pressure
• Strong communication skills for handling patients, providers, and front desk staff
• Availability that includes required Saturday coverage

Starting pay is $19.00–$24.00 per hour, based on experience.